Evening NOC Technician: Network Monitoring & Response

Clark Associates, Inc.; Lancaster (Lancaster County); Hybrid; USD 50,000 - 65,000; Full time

Job summary

Clark Associates, Inc. is seeking a NOC Technician to monitor network, server, and security platforms across the Clark umbrella, including WebstaurantStore.

You will respond to alerts, troubleshoot issues, and coordinate resolutions with IT teams to maintain reliability and performance. The ideal candidate is a proactive problem solver with a willingness to learn, strong communication skills, and a collaborative mindset to improve tooling, processes, and incident handling in a fast-paced

Responsibilities

• Actively monitor a wide variety of dashboards, alerts, and software to identify issues as they arise.
• Identify and document trends to proactively prevent problems before they occur.
• Maintain reporting of network data; such as bandwidth usage, hardware utilization and uptime.
• Work closely with other IT teams (Developers, Systems Administrators, Database, etc.) to establish troubleshooting protocols and solve problems.
• Actively monitor IT Security Dashboards and respond to IT Security events such as Phishing Attacks.
• Act as the first point of contact and resolution for all client network issues.
• Quickly respond to, and properly escalation downtime events with the proper level of urgency.
• Bridge Communication between IT teams and end users while facilitating issue resolution.

Job description

Clark Associates, Inc. is seeking a NOC Technician to monitor network, server, and security platforms across the Clark umbrella, including WebstaurantStore.

You will respond to alerts, troubleshoot issues, and coordinate resolutions with IT teams to maintain reliability and performance. The ideal candidate is a proactive problem solver with a willingness to learn, strong communication skills, and a collaborative mindset to improve tooling, processes, and incident handling in a fast-paced