NOC Technician II

Insight Global; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

A large telecommunications provider is seeking a NOC Technician responsible for monitoring network systems, addressing issues that impact operations, and performing troubleshooting tasks. This role offers flexible remote work across the U.S. with a structured schedule, allowing for a dynamic and challenging environment focused on network reliability.

Benefits

401(k)

Vision insurance

Medical insurance

Qualifications

• 1-3 years of experience troubleshooting and maintaining SONET and DWDM networks.
• Knowledge of Ciena, Infinera, Nokia, CISCO or Fujitsu.
• Proactive approach and strong problem-solving skills.

Responsibilities

• Monitor network management systems for alarms and health.
• Perform advanced troubleshooting and diagnostics.
• Coordinate with field technicians for maintenance and assist in repair.

Skills

Troubleshooting

Network Maintenance

Problem-solving

Tools

Ciena

Infinera

Nokia

CISCO

Fujitsu

Job description

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$26.00/hr - $32.00/hr

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Duration: 6-12 month contract-to-hire

Location: Remote in the U.S.

Schedule:

• 12 hour shifts (7am-7pm or 7pm-7am)
• Front half or back half support (Sunday-Tuesday/Wednesday or Wednesday-Friday/Saturday)
• 4 days on, 3 days off, 3 days on, 4 days off, etc.

Pay Rate: 26-32/hr

Required Skills & Experience:

• 1-3 Years of experience troubleshooting and maintaining SONET and DWDM networks
• Knowledge of Ciena, Infinera, Nokia, CISCO or Fujitsu

Job Description

A large telecommunications provider is looking for a NOC Technician that will be responsible for monitoring assigned network management systems for alarms and network health, ensuring the stability and performance of the network. This role involves working with internal teams to prioritize and resolve tickets that impact revenue-generating activities, performing advanced troubleshooting and diagnostics to identify and resolve issues. This technician will run tests, check processes, assist with repair coordination, and document program progress while providing regular updates to leadership. Coordination with field technicians for maintenance and repairs, remote testing, and escalation of issues are key responsibilities. Additionally, the NOC Technician participates in quality control, performance improvement, and training initiatives, and may assist related teams during peak workloads. This person can work remote anywhere in the United States and it is a day or night shift pattern, requiring a proactive approach and strong problem-solving skills in a multi-vendor environment. Health, vision and dental benefits are available for enrollment from the first day through IG.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Telecommunications

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Inferred from the description for this job

401(k)

Vision insurance

Medical insurance

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