Technical Support Engineer - Remote

ORDR; New York (NY); Remote; USD 50,000 - 60,000; Full time

Job summary

Join a fast-growing cybersecurity company as a Technical Support Engineer, delivering world-class support to enterprise customers. In this remote role, you will troubleshoot complex issues, work with advanced technologies, and play a key part in enhancing customer satisfaction with the cutting-edge platform. This is an exciting opportunity for a driven professional eager to contribute to customer success.

Benefits

Work remotely

Collaborative global team

Room to grow and innovate

Qualifications

• 5+ years in technical support role, preferably in B2B SaaS.
• Passionate problem solver with strong communication skills.
• Certifications like CCNA, JNCIE preferred.

Responsibilities

• Provide advanced technical support to enterprise customers.
• Diagnose complex issues and collaborate with teams.
• Maintain exceptional customer satisfaction through communication.

Skills

Technical Support

Networking Fundamentals

Troubleshooting

Customer Communication

Education

Bachelor's degree in Computer Science or similar

Tools

Linux

VMware ESXi

Enterprise Firewall Solutions

Diagnostic Tools

Job description

Join Us in Securing the Networks of the Future

Ordr is seeking apassionate and experienced Technical Support Engineer (TSE)to deliverworld-class supportto our customers and partners. In this high-impact role, you'll troubleshoot complex issues, guide customers post-sales, and help them realize the full value of our cutting-edge cybersecurity platform. If you're excited by customer success, network security, and solving tough technical problems—this is your opportunity to shine.

This position is remote but we are looking for someone located in the eastern region of the US.

What You’ll Do

• Provide advanced technical support to enterprise customers and partners, focusing on product configuration, performance tuning, and issue resolution.
• Diagnose and resolve complex issues by reproducing customer environments and collaborating with Engineering and QA teams.
• Maintain exceptional customer satisfaction through timely, empathetic communication.
• Leverage diagnostic tools, scripting, and lab setups to replicate and analyze customer issues.
• Contribute to the development of internal knowledge bases, troubleshooting guides, and documentation.
• Collaborate cross-functionally with Product, Engineering, and Sales teams to improve the overall customer experience.
• Act as the voice of the customer by sharing key insights and feedback internally.

What We’re Looking For

• 5+ yearsin a technical support or customer-facing engineering role, preferably in aB2B SaaSenvironment.
• Deep understanding ofnetworking fundamentals, including switches, routers, and protocols.
• Certificationssuch asCCNA, JNCIE, or similarare highly preferred.
• Experience withLinux,VMware ESXi, andenterprise firewall solutions.
• Familiarity with802.1X/NAC,vulnerability management, andcybersecurity best practices.
• Excellent troubleshooting skills, analytical mindset, and ability to handle multiple issues in a fast-paced environment.
• Strong communicator with agenuine passion for helping customerssucceed.

Why You’ll Love Working at Ordr

• Join a fast-growing startup at theforefront of cybersecurity and network visibility.
• Work remotely with ahigh-performing, collaborative global team.
• Enjoy a visible, high-impact role withroom to grow and innovate.
• Make a real difference in customer outcomes and product evolution.

As an equal opportunity employer, we are open to considering every qualified candidate who is eligible and legally authorized to work in the United States on a full or part-time basis, without a need for sponsorship.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our job titles span more than one career level.Actual base pay is dependent upon many factors including but not limited totraining, transferable skills, work experience, business needs and location.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Computer and Network Security

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