Network Technician I

Lensa; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

Lensa is seeking a Network Technician with an active Secret Clearance for remote work. This role involves supporting the DISA Storefront Global Service Desk, handling escalated incidents, and ensuring system reliability. Ideal candidates will have proven technical support experience and excellent communication skills, working night shifts from 11 PM to 7 AM EST.

Qualifications

• 5+ years of experience in Tier II and Help Desk operations.
• Active Secret Clearance required.
• Familiarity with Oracle, Sybase, RedHat, Windows.

Responsibilities

• Support DISA Storefront Global Service Desk team for Tier I and II incidents.
• Proactive monitoring of DISA Storefront solutions.
• Troubleshoot and resolve trouble tickets.

Skills

Customer Service

Problem Solving

Technical Support

Education

Bachelor’s Degree in a related technical discipline

Tools

BMC Remedy

JIRA Service Desk

ServiceNow

MS Office

Job description

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Description

SAIC is seeking a Network Technician with a fully adjudicated Secret clearance for fully remote work. The Help Desk Technician will support DISA Storefront Global Service Desk team and will be responsible for all Tier I and II escalated incidents, to perform proactive near-real-time system monitoring that is applicable to the DISA Storefront solutions/application(s); troubleshoot and resolve trouble tickets, collaborate with development team to recreate problems in test environment, verify issue resolution on customer’s behalf, verify with the customer that the issue has been resolved and update using the Remedy ticketing system. This is for the nightshift, 11pm-7am Eastern Time, 5 days per week starting on Sunday evenings.

Qualifications

Qualifications:

• Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, technical certifications, or training or work experience.
• 5+ years of directly related experience in supporting Tier II and Help Desk operations.
• Proficient in the use of BMC Remedy, or JIRA Service Desk, or PRISM, or ServiceNow “Support IT”, contract and purchasing software.
• Familiarization with specific technologies (e.g. Oracle, Sybase, RedHat, Windows, ClearCase, Serena etc.) desired.
• Proficiency in MS Office products.
• Knowledgeable in the use of remote-control utilities to resolve customer issues.
• Familiar with a variety of field’s concepts, practices, and procedures.
• Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software.
• Excellent communication, business analytical and problem-solving/trouble shooting skills.
• Effective Customer Service and management skills/capabilities; including a demonstrated ability to work cross-functionally (internally) and/or externally.
  
  

Clearance Requirement

• Active Secret Clearance
  
  

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER: 2506780

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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