NOC Technician I: Network Support & Troubleshooting

Pavlov Media Inc; Champaign (IL); On-site; USD 25,000 - 33,000; Full time

Job summary

Pavlov Media Inc. is hiring an entry-level NOC Technician I for an onsite role in Champaign, IL.

You will support customers by troubleshooting network connectivity and performance, and you will assist the Tier 1 support team with incidents and knowledge sharing. You will work with field technicians and end-users, learn networking fundamentals, and contribute to service level goals while upholding our commitment to Simply Exceptional Connections Nationwide.

Qualifications

• Troubleshooting data networks and end-user devices.
• Logical troubleshooting skills.
• Propensity to learn new skills and adapt quickly to new challenges.

Responsibilities

• Assist end-users with network connection and performance issues.
• Provide guidance and training to Tier 1 support staff.
• Answer calls and manage service levels.
• Troubleshoot WiFi and Ethernet issues within a local area network.
• Collaborate with NOC staff to meet goals and uphold Pavlov Media's mission.

Skills

Troubleshooting data networks

Logical troubleshooting

Propensity to learn

Tools

Microsoft Windows (10/11)

Office 365

Job description

Pavlov Media Inc. is hiring an entry-level NOC Technician I for an onsite role in Champaign, IL.

You will support customers by troubleshooting network connectivity and performance, and you will assist the Tier 1 support team with incidents and knowledge sharing. You will work with field technicians and end-users, learn networking fundamentals, and contribute to service level goals while upholding our commitment to Simply Exceptional Connections Nationwide.