NOC Technician

AditiStaffing; Southlake (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A top IT staffing firm is seeking an Associate Technician NOC to monitor environmental alarms in Verizon Wireless’ switching network from a centralized Network Operations Center (NOC). Responsibilities include escalating alarms for resolution, documenting alarms via trouble tickets, and responding to incoming calls. The position requires a minimum Associate's degree or equivalent, as well as entry-level experience in telecommunications. This role is ideal for candidates looking to develop their technical skills in a structured environment.

Qualifications

• Minimum 0-1 years' experience in cellular with electronics training.
• Basic training in data communications, digital communications, or telecommunications.
• Knowledge of Windows and other software applications.

Responsibilities

• Monitor Verizon Wireless’ switching network environmental alarms.
• Effectively communicate and escalate alarms for quick resolution.
• Complete trouble tickets and answer incoming calls.

Skills

Communication skills

Interpersonal skills

Technical skills

Education

Associate's degree or equivalent

Tools

Windows

Word

Outlook

Notepad

Job description

Aditi Staffing is an MBE certified, IT Staffing firm in the US offering contract, contract-to-hire & direct hire career opportunities with Fortune Firms. Recently recognized as one of the fastest growing staffing firms and top diversity firm by the Staffing Industry Analysts, Aditi Staffing has been a partner of choice for candidates and clients.

Visit our website: http://www.aditistaffing.com/

Job Description

The Associate Technician NOC is responsible for monitoring Verizon Wireless’ switching network environmental alarms from a centralized Network Operations Center (NOC) ensuring high availability and attainment of service levels.

The Associate Technician – NOC will learn and apply new technical skills to support the interdepartmental objectives including:

• effectively communicating and escalating alarms ensuring quick resolution; utilizing a network management system via computer terminals to detect environmental alarms.
• completing trouble tickets to document alarms; and answering incoming telephone calls to the NOC.

Qualifications

• Minimum Associate’s degree, two-year technical degree, relevant military experience, equivalent special electronics training, or equivalent work experience is required.
• Minimum 0-1 years’ experience in cellular plus electronics training. Telecommunications alarming in a NOC environment is a plus.
• Basic training and/or coursework in at least 2 of the following areas:
  • data communications, digital communications, operating systems and applications, telecommunications, computer support, project management, and/or power.
  • Knowledge of Windows, Word, Outlook, and Notepad is required. Demonstrated telephone, communications, and interpersonal skills are required. Ability to follow established guidelines, policies, and procedures is required.

Additional Information

Thanks & Regards,
Jerelie D.
Senior Technical Recruiter | 973-241-1486