Network Operations Center (NOC)

Apex Systems; Merrifield (VA); Hybrid; USD 34,440 - 41,328; Full time

Job summary

A technology staffing firm is seeking a Network Operations Center (NOC) Specialist for a hybrid position in Merrifield, VA. This role focuses on monitoring network systems and responding to alerts in a 24x7 environment. Ideal for early-career professionals, the position requires knowledge of network infrastructure and experience with monitoring tools like Moogsoft. The hourly pay range is between $25.00 and $30.00, contingent on experience, and offers a hybrid work schedule.

Qualifications

• Detail-oriented with real-time monitoring experience.
• Comfortable in a structured, operations-driven environment.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Monitor network infrastructure and connectivity.
• Identify and respond to alerts using monitoring tools.
• Manage incidents and service requests through ServiceNow.
• Collaborate with vendors via ticketing systems.

Skills

Level 1 experience in a NOC, IT Operations, TOC, or Network Monitoring

General knowledge of routers and switches

Experience with Moogsoft or similar tools

Familiarity with ServiceNow

Strong process management skills

Analytical and written communication skills

Tools

Moogsoft

ServiceNow

Job description

NFCUJP00016754 - Network Operations Center (NOC) Specialist

Job # 3028971

Location: Hybrid: Vienna, VA or Pensacola, FL

Assignment Type: Contract Only

Duration: Approximately 9 months

Role Overview: We are seeking a detail‑oriented Network Operations Center (NOC) Specialist to support a 24x7 enterprise operations environment. This role is ideal for an early‑career IT Operations or NOC professional who enjoys real‑time monitoring, structured processes, and collaborative problem solving. The NOC Specialist plays a critical role in monitoring network systems, responding to alerts, documenting incidents, and coordinating issue resolution with vendors and internal teams. This position follows a rotating shift schedule and offers a hybrid work arrangement.

Key Responsibilities

• Monitor network infrastructure, including routers, switches, and network connectivity
• Identify, triage, and respond to alerts using monitoring tools such as Moogsoft or equivalent systems
• Perform initial incident analysis and follow defined escalation procedures
• Create, update, and manage incidents and service requests using ServiceNow
• Coordinate with external vendors through portal‑based ticketing systems
• Collaborate with team members using Microsoft Teams
• Maintain clear and accurate documentation throughout the incident lifecycle
• Support continuous operations by working a rotating 24x7 shift schedule, including nights and weekends

Qualifications

• Level 1 experience in a NOC, IT Operations, TOC, or Network Monitoring environment
• General knowledge of routers, switches, and network connections
• Experience with monitoring and alerting platforms such as Moogsoft or similar tools
• Familiarity with ServiceNow and ticketing systems
• Experience coordinating with vendors and using vendor portals
• Strong process management, analytical, and written communication skills
• Comfortable working in a structured, operations‑driven environment
• Authorized to work in the U.S. without current or future sponsorship

Compensation and Benefits

Pay rate: $25.00 – $30.00 per hour. The final rate may be contingent on experience and other factors.

Equal Opportunity Employer

Apex Systems is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.