NOC Technician

Priority Dispatch Corp.; Houston, Northern (TX, KY); On-site; USD 60,000 - 90,000; Full time

Job summary

Lyte Fiber is seeking a highly capable NOC technician to monitor, troubleshoot, and escalate network incidents to maintain service and network performance levels in Houston. You will interface with multiple internal and external teams to ensure timely resolution of issues and maintain detailed records in ticketing systems.

The role requires experience with XGS-PON based access networks, FTTX deployments, and strong knowledge of TCP/IP, VLANs, DNS, DHCP, and routing protocols.

Qualifications

• Bachelor's degree in Computer Science, Information Science, or the equivalent combination of education, training, or work experience.
• Minimum 2+ years of experience as NOC Technician, with a focus on event/alert management, incident, and change management processes in a XGS-PON based network delivering FTTX.
• Work on site in Houston headquarters in the Network Operations Center.
• Bilingual (English/Spanish) is required
• Advance knowledge in networking technologies, including routers, switches, firewalls, wireless devices, and security protocols.
• Proficiency in network protocols and technologies, encompassing TCP/IP, DNS, DHCP, VLANs, L2 and L3 VPNs, and routing protocols (IGP and BGP), with a strategic approach to network operations.
• Highly experienced in XGS-PON based access networks and FTTX deployments.
• Demonstrated proficiency in using Network Monitoring Systems.
• Outstanding people skills, strong work ethic, and effective communication abilities.
• Proactive approach to problem-solving and troubleshooting techniques, with a strategic mindset to anticipate and mitigate potential issues.
• Ability to participate in an on-call rotation covering 24/7 support model, ensuring continuous availability and responsiveness to critical incidents.
• Understanding of router/switch platforms from Nokia, Calix, Cisco, Juniper or Equivalent.

Responsibilities

• Manage the network monitoring system (NMS) to include importing new devices into the NMS platform and ensuring that alerting of that NMS is properly managed/responded to.
• Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner.
• Perform daily preventative maintenance checks on network infrastructure, coordinating efforts with field personnel to verify repairs and identify recurring system performance issues.
• Perform monitoring, troubleshooting, and repair of Lyte Fiber’s FTTX carrier class network and systems.
• Directly communicate with customers regarding issues, outages, and maintenance activities, maintaining detailed records within ticketing systems to facilitate efficient issue resolution.
• Maintain network documentation in alignment with defined documentation standards to ensure network data integrity.
• Facilitate network maintenance windows in accordance with documented Method of Procedures (MOPs).
• Participate in on call shifts as needed in support of our 24x7 network operations
• Adhere to incident management, problem management and monitoring response best practices.
• Focus on minimizing the mean time to repair and expedite service restoration.
• Provide root cause analysis of chronic or repeat trouble tickets.
• Support field tech technicians that require escalated assistance for fiber-based services.
• Perform configuration and acceptance of network equipment being deployed to support new service areas within an existing network.

Skills

NOC monitoring

Event/alert management

Incident management

Change management

XGS-PON knowledge

FTTX deployments

TCP/IP

BGP routing

Bilingual English/Spanish

On-call support

Education

Bachelor's degree in Computer Science or Information Science

Tools

NMS platforms

Ticketing system

Job description

Job Details

Job Location: Houston, TX 77055Position Description:

Lyte Fiber is seeking a highly capable NOC technician to work at our network operations center. Candidate will be responsible for monitoring, troubleshooting and escalating network incidents to maintain service and network performance levels. The candidate will also be responsible for interfacing with multiple internal and external teams, to ensure timely and accurate resolution of the reported or identified network issues.

Duties and Responsibilities:

• Manage the network monitoring system (NMS) to include importing new devices into the NMS platform and ensuring that alerting of that NMS is properly managed/responded to.
• Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner.
• Perform daily preventative maintenance checks on network infrastructure, coordinating efforts with field personnel to verify repairs and identify recurring system performance issues.
• Perform monitoring, troubleshooting, and repair of Lyte Fiber’s FTTX carrier class network and systems.
• Directly communicate with customers regarding issues, outages, and maintenance activities, maintaining detailed records within ticketing systems to facilitate efficient issue resolution.
• Maintain network documentation in alignment with defined documentation standards to ensure network data integrity.
• Facilitate network maintenance windows in accordance with documented Method of Procedures (MOPs).
• Participate in on call shifts as needed in support of our 24x7 network operations
• Adhere to incident management, problem management and monitoring response best practices.
• Focus on minimizing the mean time to repair and expedite service restoration.
• Provide root cause analysis of chronic or repeat trouble tickets.
• Support field tech technicians that require escalated assistance for fiber-based services.
• Perform configuration and acceptance of network equipment being deployed to support new service areas within an existing network.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

About Lyte Fiber

Established in 2023 and headquartered in Houston, TX, Lyte Fiber, LLC (“Lyte”) is dedicated to bringing the fastest, most reliable home and business fiber optic internet to Texans. Formed in partnership with SDC Capital Partners, a leading digital infrastructure investment firm, Lyte was started by internet industry veterans who are passionate about providing a best-in-class customer experience, building a company where great employees want to work and connecting Texas communities. As part of our commitment to each community we serve, Lyte pledges a 1% giveback to local charities and causes annually.

Lyte Fiber, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and sexual orientation), gender identity, national origin or ancestry, citizenship, ethnicity, genetic information, age, or protected veteran status and will not be discriminated against on the basis of physical or mental disability or any other characteristic protected by federal or Texas law.

Applicants who believe they need an accommodation on account of a disability or sincerely held religious belief to perform the essential functions of the job they are applying for, should submit those requests to HR. Requests will be evaluated on a case-by-case basis and cannot be guaranteed.

QualificationsMinimum Qualifications:

• Bachelor's degree in Computer Science, Information Science, or the equivalent combination of education, training, or work experience.
• Minimum 2+ years of experience as NOC Technician, with a focus on event/alert management, incident, and change management processes in a XGS-PON based network delivering FTTX.
• Work on site in Houston headquarters in the Network Operations Center.
• Bilingual (English/Spanish) is required
• Advance knowledge in networking technologies, including routers, switches, firewalls, wireless devices, and security protocols.
• Proficiency in network protocols and technologies, encompassing TCP/IP, DNS, DHCP, VLANs, L2 and L3 VPNs, and routing protocols (IGP and BGP), with a strategic approach to network operations.
• Highly experienced in XGS-PON based access networks and FTTX deployments.
• Demonstrated proficiency in using Network Monitoring Systems.
• Outstanding people skills, strong work ethic, and effective communication abilities.
• Proactive approach to problem-solving and troubleshooting techniques, with a strategic mindset to anticipate and mitigate potential issues.
• Ability to participate in an on-call rotation covering 24/7 support model, ensuring continuous availability and responsiveness to critical incidents.
• Understanding of router/switch platforms from Nokia, Calix, Cisco, Juniper or Equivalent.

Work Schedule will be 8:00am to 5:00pm Monday to Friday

Physical Demands and Work Environment

• Flexibility to work extended hours as necessary
• Must be able to lift up to 30 pounds at times
• Prolonged periods of sitting at a desk and working on a computer