NOC Technician

TEKsystems; Kansas City (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated NOC Technician to join a collaborative team in Kansas City. This entry-level position offers a unique opportunity to provide customer support while monitoring network performance and troubleshooting issues. As part of a dynamic telecommunications provider, you will engage with various stakeholders to ensure seamless operations. With a focus on customer service and technical skills, this role is ideal for proactive individuals looking to grow in a fast-paced environment. Join a company that values innovation and teamwork, and make a meaningful impact in the telecommunications field.

Benefits

Medical, Dental & Vision Insurance

401(k) with Pre-tax and Roth Options

Life Insurance

Short and Long-term Disability

HSA

Transportation Benefits

Employee Assistance Program

Paid Time Off (PTO)

Vacation and Sick Leave

Qualifications

• Minimum 1 year in telecommunications or equivalent technical training.
• Preferred: 1 year experience in an NOC environment.

Responsibilities

• Monitor client network elements and performance.
• Work with vendors and internal teams to troubleshoot outages.
• Manage and document trouble tickets efficiently.

Skills

NOC Operations

Network Troubleshooting

LAN/WAN Technologies

DWDM Fundamentals

MPLS Fundamentals

Customer Service Skills

Multi-tasking

Cisco Routers and Switches

Education

High School Diploma or Equivalent

Technical Training in Telecommunications

Tools

Trouble Ticketing Systems

Network Management Systems (NMS)

Job description

*Description*

Client is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.

Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a NOC Technician to be a part of a collaborative team.

- Shift: Night shift - Will train on days until they are up to speed.

- Probably 11:30pm-7:30am M-F to start, but the schedule can be flexible to 4 10's down the road.

Position Purpose:

The purpose of the NOC Technician is to provide customer support for Bluebird Fiber customers. The role involves monitoring client network elements, network performance, and facilities. NOC Technicians work directly with Field Operations and NOC Engineers on trouble tickets to coordinate, isolate, diagnose, and repair issues in a timely manner. Candidates must have excellent communication skills and be able to work in multiple systems and manage multiple tickets simultaneously. This position requires overnight shift work. Hours are subject to change depending on department needs. Training will occur during day shift hours.

Primary Responsibilities:

1. Work with LECs, IXCs, vendors, internal departments, and customers to troubleshoot impairments and outages.
2. Manage and document trouble tickets.
3. Troubleshoot DWDM, MPLS, and SONET network equipment.
4. Read and interpret CLR/DLRs.
5. Perform remote resolution of faults through various Network Management Systems (NMS).
6. Monitor network performance after maintenance and network/DC changes.
7. Work closely with Operations and Engineering for quick circuit activation.
8. Provide network assistance to Data Center technicians.
9. Communicate with customers regarding ticket updates and technical support.
10. Interpret and implement MOPs for network changes and upgrades.

Skills and Abilities:

• Familiarity with trouble ticketing systems.
• Strong customer service skills.
• Knowledge of LAN/WAN technologies.
• Fundamentals of DWDM and MPLS.
• Ability to work a flexible schedule in a 24x7 environment.
• Ability to work independently and in a team with minimal guidance, with a focus on urgency for customer-impacting issues.
• Multi-tasking and maintaining composure in demanding environments.
• Preferred: Nokia, ADVA, Ekinops, and MRV experience.
• Preferred: Knowledge of fiber optic fundamentals and experience with circuit testing procedures and equipment.

Skills:

nac, network operations, lan wan, fiber optic cabling, cisco routers switches, nokia, mpls, dwdm, sonet, Ccna, Network monitoring, Tcp/ip, Network troubleshooting

Top Skills:

noc, network operations, lan wan, fiber optic cabling, cisco routers switches, nokia, mpls, dwdm, sonet

Additional Qualifications:

Education and Experience:

• High school diploma or equivalent.
• Minimum 1 year in telecommunications or equivalent technical training.
• Preferred: 1 year experience in an NOC environment in telecommunications.

Soft Skills:

• Proactive attitude (Go Getter).
• Quick learner.
• Excellent soft skills, customer-facing.

Experience Level: Entry Level

Pay and Benefits:

The pay range is $20.00 - $25.00/hr. Benefits may include:

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital insurance.
• 401(k) with pre-tax and Roth options.
• Life Insurance (Voluntary Life & AD&D).
• Short and long-term disability.
• HSA.
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation, Sick Leave).

Workplace Type:

Fully onsite in Kansas City, MO.

Application Deadline:

Anticipated to close on May 2, 2025.

About TEKsystems:

We help clients activate ideas and solutions to take advantage of new opportunities. With 80,000+ professionals, we serve over 6,000 clients worldwide, including 80% of the Fortune 500. We are a leader in Full-Stack Technology Services, Talent Services, and real-world application, working with innovative leaders to drive change. TEKsystems is part of Allegis Group.

We are an equal opportunity employer and consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any protected characteristic.