Night Shift NOC Technician

TEKsystems; Kansas City (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join an innovative telecommunications provider as a NOC Technician, where you'll play a vital role in ensuring network reliability and customer satisfaction. This entry-level position offers the chance to work with cutting-edge technologies while collaborating with a dynamic team. You'll be responsible for monitoring network performance, troubleshooting issues, and managing trouble tickets in a fast-paced environment. With a focus on customer service and technical support, you'll help maintain seamless operations for various clients. Enjoy competitive pay and comprehensive benefits in a fully onsite role that fosters growth and learning.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Disability Insurance

HSA

Transportation Benefits

Employee Assistance Program

Paid Time Off

Qualifications

• 1 year experience in telecommunications or equivalent technical training.
• Preferred: 1 year experience in a NOC environment.

Responsibilities

• Monitor network performance and troubleshoot impairments and outages.
• Manage and document trouble tickets effectively.
• Provide network assistance and communicate with customers.

Skills

Customer Service Skills

Trouble Ticketing Systems

LAN/WAN Technologies

DWDM Fundamentals

MPLS Fundamentals

Fiber Optic Fundamentals

Circuit Testing Procedures

Education

High School Diploma

Technical Training in Telecommunications

Job description

*Description*

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.

Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a NOC Technician to be a part of a collaborative team.

- Shift: Night shift - Will train on days until they are up to speed.

- Probably 11:30pm-7:30am M-F to start, but the schedule can be flexible to 4 10's down the road.

POSITION PURPOSE:

The purpose of the NOC Technician is to provide customer support for Bluebird Fiber customers. The position directly monitors BBF network elements, network performance, and facilities. NOC Technicians work directly with Field Operations and NOC Engineers on trouble tickets to coordinate, isolate, diagnose, and repair issues in a timely manner. Candidates must have excellent communication skills and be able to work in multiple systems and manage multiple tickets simultaneously. This position requires overnight shift work. Hours are subject to change depending on department needs. Training will occur during day shift hours.

PRIMARY RESPONSIBILITIES:

1. Work with LECs, IXCs, vendors, internal departments, and customers to troubleshoot impairments and outages.
2. Manage and document trouble tickets.
3. Troubleshoot DWDM, MPLS, and SONET network equipment.
4. Read and interpret CLR/DLRs.
5. Perform remote resolution of faults through various Network Management Systems (NMS).
6. Monitor network performance after maintenance and network/DC changes.
7. Work closely with Operations and Engineering to ensure quick circuit activation.
8. Provide network assistance to Data Center technicians.
9. Communicate with customers regarding ticket updates and technical support.
10. Interpret and implement MOPs for network changes and upgrades.

Skills and Abilities:

• Familiarity with trouble ticketing systems.
• Strong customer service skills.
• Knowledge of LAN/WAN technologies.
• DWDM and/or MPLS fundamentals.
• Ability to work a flexible schedule in a 24x7 environment.
• Ability to work independently and in a team, with a focus on urgency for customer-impacting issues.
• Multi-tasking and maintaining composure in demanding environments.
• Preferred: Nokia, ADVA, Ekinops, and MRV experience.
• Preferred: Knowledge of Fiber optic fundamentals.
• Preferred: Experience with circuit testing procedures and test equipment.

Additional Skills & Qualifications:

Education and Experience:

• High school diploma or equivalent.
• Minimum 1 year in telecommunications or equivalent technical training.
• Preferred: 1 year experience in a NOC environment in the telecommunications industry.

Soft Skills:

• Proactive and motivated (Go Getter).
• Quick learner.
• Excellent soft skills, customer-facing.

Experience Level: Entry Level

Pay and Benefits:

The pay range for this position is $20.00 - $25.00/hr. Benefits include medical, dental, vision, 401(k), life insurance, disability, HSA, transportation benefits, employee assistance, PTO, and more. This is a fully onsite position in Kansas City, MO. Application deadline: Apr 30, 2025.

About TEKsystems: We help clients activate ideas and solutions to leverage new opportunities. We are a team of 80,000+ working globally. TEKsystems is an Allegis Group company. We are an equal opportunity employer.