Sr NOC Technician

Metronet; Indiana (PA); Remote; USD 55,000 - 90,000; Full time

Job summary

An established industry player is seeking a skilled Sr. Network Technician to join their dynamic team. This role involves monitoring and managing network operations, troubleshooting issues, and ensuring optimal performance of network systems. The ideal candidate will have a solid background in telecommunications, with experience in Ethernet and TCP/IP networking, as well as a strong problem-solving mindset. You'll work closely with various departments and vendors to maintain network integrity and respond to incidents efficiently. Join a forward-thinking company where your contributions will directly impact the success of critical network operations and service delivery.

Qualifications

• 4-7 years experience in telecommunications, preferably with service providers.
• Vendor certifications like CCNA/JNCIA/MEF/ALU are a plus.

Responsibilities

• Monitor network systems for alarms and performance metrics.
• Troubleshoot network issues and communicate alerts to teams.
• Coordinate repair activities for network outages.

Skills

Ethernet/TCP/IP Networking

Problem-solving

Communication Skills

Network Monitoring

Troubleshooting

Education

High School Diploma

Associate Degree

Bachelor's Degree

Tools

SNMP

MPLS

PON/GPON Technologies

BTI

CISCO

Job description

Job Location: Remote North Carolina, Remote Indiana, Remote Texas

• Operate in a 24x7x365 Network Operations Center; this includes shift work, 2nd and 3rd shift hours, and weekends.
• Constant monitoring of Network Management systems for alarms and performance metrics on the METRONET Service Provider Network. Watching for potential security threats on the network and taking appropriate actions.
• Report, document, and track all alarm events while maintaining a high level of accuracy and urgency.
• Logging and managing trouble tickets, assigning priorities, and updating ticket status with resolution details.
• Identifying and responding to network alerts, troubleshooting issues, and taking corrective actions to minimize downtime. Communicate Network Event alerts and updates to internal Metronet teams and executives.
• Analyzing network logs and system behavior to diagnose the root cause of network problems and implement solutions.
• Elevating and Escalating issues to higher-level support teams and management when necessary.
• Coordinate and drive repair activities on fiber cuts and other network impacting events.
• Direct involvement with engineering groups and vendors to track and implement restoration efforts.
• Communicates daily with many departments within METRONET, other telecommunication providers and vendors to discuss and coordinate all network troubles/outages and projects.
• Perform and interpret industry standard tests such as RFC2544, y.1564, y.1731 and BER testing.
• Provide 2nd level support for Tier 1 groups and work internal and external escalations to drive timely resolution efforts.
• Perform contact center duties in a high-volume environment.
• Perform other duties assigned by NOC Management team.

JOB QUALIFICATIONS AND REQUIREMENTS:

• Education: High School Diploma or equivalent required. Associate degree or bachelor’s degree preferred but not required. Vendor certifications preferred but not required. CCNA/ JNCIA/MEF/ALU Certifications a plus.
• Key Competencies: Good computer and written/verbal communications skills, solve problems effectively, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people.
• Professional attitude.
• Experience: 4 - 7 years of experience pertaining to the telecommunications industry. Previous Service Provider experience is desired. Job specific Experience/training in either the Data or Transport Vertical as listed in the Technology Skill Matrix.

Technology Skill Matrix:

A successful Sr. Network Technician should be proficient in 75% of the Data Skill, 75% of the Transport Skills or 60% of the total skills listed below.

• DATA
  • Extensive experience with Ethernet/TCP/IP Networking. Must have detailed understanding of IEEE and ITU standards for FTTH & GPON technologies.
  • SNMP, UDP, IMAP, DNS, RADIUS (AAA), LDAP, NTP and SMTP.
  • Ethernet and Mobile Backhaul Experience is a plus. Experience with PON/GPON based services is Desired.
  • Experience working with MPLS and designing layer 2 and layer 3 private networks, including programming and testing VPN.
  • Ability to completely design, build, program, deploy, and document new IP services from a network core to multiple customer sites.
  • Must have a thorough knowledge of the OSI model and how it pertains to various transmission protocols, and multi-protocol routing including VRF, VPN, EIGRP, BGP, OSPF, VPLS, and VPRN.

OR

• Transport
  • Ability to Move, Add, Change and Delete circuits in PON, GPON, DWDM and other Layer 1 transport systems.
  • Intermediate PON, GPON, Dark Fiber, CWDM/DWDM experience.
  • OTN, ROADM cross connect provisioning and signal grooming.
  • Experience with various protection and switching methodologies such as G.8032.
  • BTI, CISCO, CIENA, Ekinops Transport experience is Desired.
  • Ability to perform software and hardware upgrades as necessary in all Transport systems throughout Metronet Footprint.

NOTE: This job description covers the major purpose and major responsibilities (functions) of the job. It is not intended to give all details or a step-by-step account of the way each task is to be performed. Associates may receive other job-related duties requested by their supervisor. All requirements are subject to possible modification to provide reasonable accommodations to qualified individuals with disabilities.

MetroNet is an Equal Opportunity Employer.