NOC Technician

IDR; Fort Worth (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Job summary

IDR is seeking a NOC Technician for a position in Fort Worth, TX. The role involves making skilled assessments and performing technical analysis of outages, isolating root causes, and documenting/escalating Tier 2 and Tier 3 alerts to the appropriate support group.

The NOC Technician will work a 6:00pm–6:00am schedule (Sun-Wed or Wed-Sat) and provide end-user support via phone, email, and chat. Full benefits and a collaborative, team-oriented culture are highlighted.

Qualifications

• 2+ years as a NOC or Data Center Technician.
• Experience installing and racking server and network equipment.
• Experience escalating Tier II and III alerts to the appropriate tech support group.
• Experience providing technical support for end-users via phone, email and chat.

Responsibilities

• Assess and analyze problems/outages across the Enterprise to isolate root cause.
• Document and Escalate Tier 2 and Tier 3 alerts to the correct support group.

Skills

NOC experience

Data center

Server rack

Alert escalation

End-user support

Job description

IDR is seeking a NOC Technician to join one of our top clients in Fort Worth, Texas.

Position Overview/Responsibilities for the NOC Technician

The NOC Technician will make skilled assessments and perform technical analysis of problems and outages as they occur across the Enterprise to evaluate/isolate root cause. The position will also document and escape Tier 2 and Tier 3 critical alerts to the appropriate tech support group.

Required Skills for the NOC Technician

• Schedule: (6:00pm - 6:00am) (Sun-Wed or Wed-Saturday)
• 2+ experience working as a NOC or Data Center Technician
• Experience installing and racking server and network-based equipment
• Experience escalating Tier II and Tier III alerts to the appropriate tech support group
• Experience providing technical support for end-users, over the phone, through email and chat

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRateds Best of Staffing® Client and Talent Award winner 10 years in a row
• #LI-onsite

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement.You may access this formhere.