NOC Technician

gobravvo; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) plan with company match

Job summary

gobravvo is seeking a NOC Technician to monitor NG911 network infrastructure and respond to alarms and outages during overnight shifts. You will triage issues, document timelines, and coordinate with PSAP staff, internal teams, and external partners to ensure rapid incident resolution.

The role emphasizes strong communication, attention to detail, and adherence to escalation procedures in a mission-critical public-safety environment.

Qualifications

• 3+ years of experience using network monitoring dashboards and alerting tools for real-time detection of network events.
• Experience creating, updating, and managing detailed incident records with timelines and troubleshooting notes.
• Understanding of IP connectivity, network equipment, and telecommunications services.

Responsibilities

• Monitor network infrastructure using dashboards and alerting tools to detect alarms, outages, and abnormal conditions across the NG911 network.
• Receive, document, triage service issues; create, update, and close incident records with timelines, troubleshooting steps, and vendor responses.
• Coordinate incident response and maintain timely communication with 911 centers, internal teams, and external technical support partners.
• Assign severity levels to incidents based on impact, follow SOPs, and escalate to Tier II support, vendors, or management as needed.
• Gather detailed technical information from PSAP staff regarding equipment malfunctions, call processing issues, and service interruptions for first-level diagnosis.
• Support operational readiness by adhering to documentation, communication, and escalation procedures.

Skills

Network monitoring dashboards

Alerting tools

Incident management

IP connectivity

Job description

The NOC Technician plays a vital role in maintaining the operational integrity and reliability of critical network infrastructure. As a member of the overnight operations team, the NOC Technician serves as a key frontline technical support resource, ensuring rapid detection and response to network alarms, outages, and abnormal conditions. This position is designed for technically capable and detail-oriented professionals with a passion for supporting mission-critical communications systems, such as statewide NG911 networks. Working overnight, the NOC Technician is responsible for monitoring system notifications, documenting service issues, managing incident records, and acting as a liaison between affected centers and technical support partners. While the role does not involve direct network configuration or administration, it requires a strong foundation in network fundamentals, incident management, and customer support to ensure seamless operations and rapid incident resolution.

NOC Technician - Summary

The NOC Technician is essential for monitoring, triaging, and escalating network incidents. By leveraging advanced monitoring dashboards and alerting tools, the NOC Technician helps safeguard network uptime and supports the continuity of essential public safety services. This position is ideal for professionals seeking to broaden their experience in network operations and incident management within a fast-paced environment.

Duties & Responsibilities

• Monitor network infrastructure using dashboards and alerting tools to detect alarms, outages, and abnormal conditions across the NG911 network.
• Receive, document, and triage service issues; create, update, and close incident records with comprehensive documentation of timelines, troubleshooting steps, and vendor responses.
• Coordinate incident response and maintain timely communication with 911 centers, internal teams, and external technical support partners.
• Assign severity levels to incidents based on operational impact, follow established Standard Operating Guidelines (SOGs), and escalate issues to Tier II support, vendors, or management when necessary.
• Gather detailed technical information from Public Safety Answering Point (PSAP) staff regarding equipment malfunctions, call processing issues, and service interruptions to facilitate first-level diagnosis and rapid incident resolution.
• Support operational readiness by adhering to all documentation, communication, and escalation procedures.

Salary & Benefits

• Competitive compensation package commensurate with experience and industry standards for NOC Technician roles.
• Comprehensive benefits including medical, vision, and dental coverage.
• 401(k) plan with company match to support long-term financial health.
• Opportunities for professional development and career advancement within an industry-leading organization.

Qualifications & Requirements

• Minimum of 3 years of experience using network monitoring dashboards and alerting tools for real-time detection of network events.
• Demonstrated ability to create, update, and manage detailed incident records, including timelines and troubleshooting documentation.
• Proficiency in understanding IP connectivity, network equipment, and telecommunications services.
• Experience in assessing operational impact, assigning severity levels, and following SOGs for incident routing and escalation.
• Strong aptitude for gathering technical details from PSAP staff and supporting first-level diagnosis of network and equipment issues.
• Ability to work effectively in an overnight operations environment, demonstrating dependability and attention to detail at all times.
• Eligibility for direct employment on a W-2 basis as required by company policy.

Ideal Candidate Snapshot

• Technically adept and detail-oriented individual with a commitment to maintaining network uptime in high-stakes environments.
• Excellent communication skills for effective coordination with 911 centers, internal teams, and external partners.
• Strong organizational skills for managing multiple incidents and thorough documentation practices.
• Proactive, resourceful, and able to follow procedures in a fast-paced, mission-critical setting.
• Demonstrates a passion for supporting public safety communications and network reliability.

Other Relevant Information

• This is a long-term opportunity within a forward-thinking organization that invests in advanced technology for public safety and network operations.
• The position requires overnight shifts, providing candidates with the opportunity to excel in a critical support role during essential hours.

The company is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement.