NOC Technician

Apex Systems; Bethlehem (Northampton County); Hybrid; USD 31,684 - 37,195; Part time

Job summary

Apex Systems is seeking a NOC Technician in Bethlehem, PA with 2+ years in a NOC environment. The role is 40% remote after an initial training period, offering an estimated 6-month contract with potential extension or hire. Duties include monitoring networks, triage, and coordinating with engineers to resolve events.

Work details: training Mon-Fri 7:00am-3:30pm; after training, 3:00pm-11:30pm; 23.00–27.00/hour; W-2 contract; email resumes to [e-mail].

Qualifications

• 2+ years in a NOC environment.
• Experience with telecom/network elements and incident triage.

Responsibilities

• Monitor and manage national voice, data, and video network events; provide Tier I triage and troubleshooting.
• Collaborate with IP network, switch and fiber transport engineers and field teams.
• Use network monitoring tools and EMS to detect and resolve service-impacting events quickly.
• Serve as primary point of contact for other NOCs and open/track tickets for outages.
• Escalate to appropriate parties and maintain outage bridges to restore service.
• Process RMA requests and document reasons for outages; document RFO as needed.
• Answer inbound calls, create/update/close tickets with detailed notes.

Skills

NOC monitoring

Troubleshooting

Technical support

Ticketing systems

Outage management

Tools

Network monitoring tools

Element management systems

DWDM, Frame Relay, T1/T3

Job description

# NOC TechnicianApply**Job#: 3043484****Job Description:****(40% Remote/Bethlehem, PA)** **- Network Operations Center Technician -****\*\*\*** *$23.00 - $27.00 / Hourly Rate* **\*\*\*****NOTE:** 2 Days Remote AFTER the 3-4 Month Training Portion Is Completed***WORK SHIFT During Training Period (3-4 Months)***: Monday - Friday 7:00am - 3:30pm***WORK SHIFT After Training Period***: Monday - Friday 3:00pm - 11:30pmApex Systems has an Immediate Need for a (40% Remote) NOC Technician able to in Bethlehem, PA !!! This will be an estimated "6 Month Contract to Possible Extension and/or Permanent Hire" opportunity, supporting one of our Largest Commercial Clients on the East Coast! Please See Below for all Position Details & How To Apply.**\*\*\* HOW TO APPLY \*\*\*** Email a Resume to: ***[e-mail]*****- Job Title:** NOC Technician**- Location:** \*\*\* 40% Remote \*\*\* AFTER Training Period / Bethlehem, PA**- Contract Layout:** estimated "6 Month Contract to Possible Extension and/or Permanent Hire"**- Hourly Rate on Contract:** $23.00 - $27.00 on W-2**- Starting Salary at Permanent Hire:** Negotiated with Client***\*\*\* REQUIREMENTS \*\*\***** USC *(Eligibility)** 2+ Years of Experience working in a NOC environment, telecommunications, routing, switching, or similar environment***Job Description**** Monitoring and event management of a national voice, data and video network and Tier I triage and technical support/troubleshooting of related network elements, such as: DWDM, circuit and packet switching, Frame Relay, T1, T3, SONET equipment, VoIP, GPON, microwave, fiber multiplexers, optical equipment, routers and customer premise devices.* Work closely with IP network, Switch and Fiber Transport engineers as well as Field Technicians and Outside Plant construction teams.* Utilize a number of different network monitoring tools and element management systems to detect and resolve service impacting events as soon as possible.* Primary point of contact for other Network Operations Centers.* Open and work technical support tickets for service impacting events involving 3rd party support vendors.* Act as liaison and provide a high level internal and external customer satisfaction.* Set up and manage outage/repair bridges to restore service back to normal operating conditions as soon as possible. Engage and escalate to appropriate parties when needed.* Process equipment return and analysis request for failed hardware [RMA], including writing/documenting Reason For Outage Reports [RFO] as requested* Answer inbound calls and open, update, close tickets for customer impacting events, outages and maintenances. This includes fully documenting ticket notes and closing tickets with Reason For Outage [RFO]