NOC Network Analyst

SpikeIT Global Solutions, Inc.; Newark (NJ); Hybrid; USD 85,000 - 110,000; Full time

Job summary

SpikeIT Global Solutions, Inc. is seeking a Level 3 NOC Analyst to monitor, troubleshoot, and improve the health of the organization’s network infrastructure.

The role includes mentoring junior analysts and acting as escalation for Level 1 and 2 issues from Newark, NJ. The position requires deep knowledge of TCP/IP, routing, switching, and ITIL processes, with a preference for CompTIA Network+ certification and SolarWinds expertise.

Qualifications

• 3+ years of advanced experience in network operations, technology, and support.
• 3+ years of experience with SolarWinds or similar NMS as a Power User.
• 3+ years of knowledge of ITIL processes, best practices, and workflows.
• Clear understanding of networking protocols and technologies including: TCP/IP, TELNET, SSH, TRACEROUTE; DNS, DHCP, VLANs; Routing and Switching.
• Certifications such as CompTIA Network+ or equivalent are a plus.
• Relocation Requirement: If the candidate resides more than 1 hour from the client site, they must be willing to relocate.

Responsibilities

• Monitor network devices and infrastructure, responding to alerts and incidents.
• Perform diagnostics and elevate issues to Level 3 support or other teams as needed.
• Create, log, and track incident tickets, ensuring accurate documentation and timely response.
• Utilize network monitoring tools to proactively monitor network health and device availability.
• Troubleshoot routers and switches, acting as a conduit to the network engineering team.
• Maintain keen awareness of NOC Standard Operating Procedures (SOPs) and Runbooks.
• Demonstrate a clear understanding of NJ Transit’s network topology to quickly isolate problems and minimize Mean Time to Repair (MTTR).
• Act as the lead analyst to identify, isolate, and restore services to remote locations.
• Serve as a senior team member, working collaboratively and acting as a gatekeeper to the network engineering group.
• Participate in ongoing training and professional development to remain current with technologies.
• Maintain flexibility to work alternate shifts when required, including nights, weekends, and holidays.
• Perform additional responsibilities as outlined by the NOC Shift Supervisor.

Skills

Network operations

SolarWinds

ITIL

TCP/IP

DNS/DHCP

VLANs

Routing & Switching

CompTIA Network+

Tools

SolarWinds

Job description

Job Description

Job title: Network Analyst (NOC Analyst L3)
Location: Newark, NJ
Work Type: Hybrid (3 days onsite / 2 days remote )
Mode of Interview: Phone and In-Person

Position Overview

The Level 3 NOC Analyst is responsible for monitoring, maintaining, and troubleshooting the health of the organization's network infrastructure and systems. This role involves providing advanced technical support and resolving network issues while acting as an escalation point for Level 1 and Level 2 analysts. The analyst will also provide mentorship, collaboration, and the ability to isolate availability and performance issues leading to site outages as they occur.

Required Skills

• 3+ years of advanced experience in network operations, technology, and support.
• 3+ years of experience with SolarWinds or similar NMS (Network Management Systems) toolsets as a Power User.
• 3+ years of knowledge of ITIL processes , best practices, and workflows.
• Clear understanding of networking protocols and technologies including:
  • TCP/IP, TELNET, SSH, TRACEROUTE
  • DNS, DHCP, VLANs
  • Routing and Switching
• Certifications such as CompTIA Network+ or equivalent are a plus.
• Relocation Requirement: If the candidate resides more than 1 hour from the client site, they must be willing to relocate.

Key Responsibilities

• Monitor network devices and infrastructure, responding to alerts and incidents.
• Perform diagnostics and elevate issues to Level 3 support or other teams as needed.
• Create, log, and track incident tickets, ensuring accurate documentation and timely response.
• Utilize network monitoring tools to proactively monitor network health and device availability.
• Troubleshoot routers and switches, acting as a conduit to the network engineering team.
• Maintain keen awareness of NOC Standard Operating Procedures (SOPs) and Runbooks.
• Demonstrate a clear understanding of NJ Transit's network topology to quickly isolate problems and minimize Mean Time to Repair (MTTR).
• Act as the lead analyst to identify, isolate, and restore services to remote locations.
• Serve as a senior team member, working collaboratively and acting as a gatekeeper to the network engineering group.
• Participate in ongoing training and professional development to remain current with technologies.
• Maintain flexibility to work alternate shifts when required, including nights, weekends, and holidays.
• Perform additional responsibilities as outlined by the NOC Shift Supervisor.

Qualifications:

Additional Information

All your information will be kept confidential according to EEO guidelines.