NOC Technician

TEKsystems; Annapolis (MD); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid time off

Job summary

TEKsystems is seeking a Network Operations Center (NOC) Technician to monitor critical network infrastructure in a 24/7 on-site Annapolis, MD environment. You will handle incident management, troubleshooting, and high-availability support across enterprise networks.

Requires knowledge of TCP/IP, ITIL/ITSM concepts, and hands-on experience with monitoring tools. The role is contract-to-full-time with a daytime shift and onsite workplace.

Qualifications

• Associate degree with 6+ years of relevant experience, OR
• Bachelor’s degree with 0-2 years of relevant experience, OR
• Equivalent combination of education and experience.
• Ability to work effectively in a fast-paced operations environment.

Responsibilities

• Monitor network management systems and coordinate with providers to restore services.
• Track incidents and maintain updates in the incident management platform.
• Troubleshoot network and system issues of moderate complexity and upgrade when necessary.
• Support high-availability IP networks, messaging systems, and communications infrastructure.
• Respond to technical inquiries from internal and external customers.
• Collaborate with team to resolve network incidents and service disruptions.
• Monitor system performance and identify opportunities for process improvement and automation.
• Participate in network deployments, configurations, and solution design activities.
• Analyze issues and provide recommendations for resolution.
• Deliver strong customer service in critical operational environments.
• Participate in weekend and holiday coverage in 24x7x365 operations.

Skills

TCP/IP

ITIL/ITSM

Network troubleshooting

High availability networks

Incident management

CCNA

ServiceNow

Remedy/Netcool

Education

Associate degree

Bachelor’s degree

Equivalent education/experience

Tools

ServiceNow

Remedy

Netcool

Microsoft 365 admin

Job description

Location: Onsite

Shift: Morning Shift (7:00 AM - 3:30 PM)

Employment Type: Contract to Full-time

Position Overview

We are seeking a Network Operations Center (NOC) Technician to support and monitor critical network infrastructure and communications systems in a 24/7 operations environment. This individual will be responsible for incident management, network monitoring, troubleshooting, and ensuring high availability of enterprise network services.

Key Responsibilities

• Monitor network management systems and coordinate with telecommunications providers to restore services during outages.
• Track incidents and maintain accurate, timely updates within the incident management platform.
• Troubleshoot network and system issues of moderate complexity and upgrade when necessary.
• Support high-availability IP networks, messaging systems, and communications infrastructure.
• Respond to technical inquiries from internal and external customers.
• Collaborate with team members to resolve network incidents and service disruptions.
• Monitor system performance and identify opportunities for process improvement and automation.
• Participate in network deployments, configurations, and solution design activities.
• Analyze issues and provide recommendations for resolution.
• Deliver strong customer service while supporting critical operational environments.
• Participate in weekend and holiday coverage as required in a 24x7x365 operations center.

Required Qualifications

• Knowledge of TCP/IP networking protocols and network troubleshooting methodologies.
• Understanding of network hardware, software, and communications systems.
• Familiarity with ITIL and IT Service Management (ITSM) concepts.
• Associate degree with 6+ years of relevant experience, OR
• Bachelor's degree with 0-2 years of relevant experience, OR
• Equivalent combination of education and experience.
• Ability to work effectively in a fast-paced operations environment.

Preferred Qualifications

• Experience with incident management and monitoring tools such as ServiceNow, Remedy, Netcool, or similar platforms.
• Experience with Microsoft 365 administration and support.
• CCNA certification or comparable networking certification.
• Experience working in a Network Operations Center (NOC) environment.

Desired Skills

• NOC Operations
• Network Monitoring
• Network Troubleshooting
• TCP/IP
• Routing & Switching
• Network Protocols
• Incident Management
• CCNA
• ServiceNow

Experience Level

Entry-Level to Mid-Level

Job Type & Location

This is a Contract to Hire position based out of Annapolis, MD.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Annapolis, MD.

Application Deadline

This position is anticipated to close on Nov 23, 2026.

Workplace Type

This is a fully onsite position in Annapolis,MD.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.