NOC Technical Support Technician - Wi-Fi & VoIP

GoNetspeed; City of Rochester (NY); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

GoNetspeed is looking for a Technical Support Technician to be a key member of the Network Operations Center. You will handle Level I (and some Level II) troubleshooting for Wi‑Fi, PON networks, Internet and VoIP, reporting to the NOC Manager and coordinating with other groups as needed.

Ideal candidates have an Associate Degree in IT or equivalent experience, with strong Microsoft Office skills, excellent communication, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Associate Degree in Information Technology preferred, with at least 2 years in a Technical Support role.
• Proficiency in Microsoft Office applications.
• Strong project management and organizational skills are essential.
• Excellent interpersonal, written and oral communication skills.
• Understanding of network technology industry and terminology.

Responsibilities

• Clearly documenting all calls via our trouble ticketing system.
• Communicating complex technical issues to customers in an easy-to-understand manner.
• Respond professionally to customers and support small business accounts.
• Proactively monitor all in-service systems and respond to major events.
• Ability to work in a fast-paced environment and multi-task proficiently.
• Be the first point of contact for customer repair calls and troubleshoot Wi‑Fi/VoIP issues.

Skills

Microsoft Office

Project management

Communication skills

Networking concepts

Education

Associate Degree in Information Technology

Job description

GoNetspeed is looking for a Technical Support Technician to be a key member of the Network Operations Center. You will handle Level I (and some Level II) troubleshooting for Wi‑Fi, PON networks, Internet and VoIP, reporting to the NOC Manager and coordinating with other groups as needed.

Ideal candidates have an Associate Degree in IT or equivalent experience, with strong Microsoft Office skills, excellent communication, and the ability to manage multiple tasks in a fast-paced environment.