Network Support Technician – Wi‑Fi, VoIP & IT Helpdesk

GoNetspeed; Town of Phelps (NY); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

GoNetspeed is seeking a Technical Support Technician to join its Network Operations Center. The role will provide Level I and some Level II troubleshooting for Wi‑Fi, PON networks, Internet and VoIP, reporting to the NOC Manager and coordinating with other teams as needed.

After 2–3 weeks of training, shifts are Tue–Sat (8‑hour) or Wed–Sat (10‑hour). An Associate Degree in IT plus 2 years in tech support is preferred; strong MS Office and excellent communication are essential.

Qualifications

• Associate Degree in Information Technology preferred with at least 2 years’ experience in a Technical Support role.
• Proficiency in Microsoft Office applications.
• Strong project management and organizational skills.
• Excellent interpersonal, relationship, and communication skills (written and oral).
• Understanding of network technology industry and terminology.

Responsibilities

• Document all calls in the trouble ticketing system.
• Explain complex technical issues to customers clearly.
• Respond professionally to customers.
• Perform customer callbacks and small business support.
• Monitor systems and respond to major events.
• Work in a fast-paced environment and multitask effectively.
• Answer incoming repair calls and be first point of contact for technical support.
• Troubleshoot Wi‑Fi and VoIP related issues.
• Assist with new installation setup (data/voice).
• Resolve customer complaints and navigate multiple systems as needed.
• Handle order issues and escalations.

Education

Associate Degree in Information Technology

MS Office proficiency

Project management

Interpersonal communication

Network technology knowledge

Tools

Microsoft Office

Job description

GoNetspeed is seeking a Technical Support Technician to join its Network Operations Center. The role will provide Level I and some Level II troubleshooting for Wi‑Fi, PON networks, Internet and VoIP, reporting to the NOC Manager and coordinating with other teams as needed.

After 2–3 weeks of training, shifts are Tue–Sat (8‑hour) or Wed–Sat (10‑hour). An Associate Degree in IT plus 2 years in tech support is preferred; strong MS Office and excellent communication are essential.