NOC Technical Support Specialist (Level 2 OEM)

Media Resources Inc.; Fort Mill (SC); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology support firm in Fort Mill, SC is seeking an experienced Level 2 OEM Software & Hardware Support Technician to assist with digital LED signage. Responsibilities include responding to customer inquiries, diagnosing issues with proprietary software, and providing installation support for networked systems. Ideal candidates have 2+ years in desktop support and solid networking knowledge, along with exceptional communication skills. Occasional travel to Canada for installations may be required.

Qualifications

• 2+ years of experience in Tier 2 desktop support.
• Solid understanding of networking principles.
• Exceptional written and verbal communication skills.

Responsibilities

• Provide Level 2 support for digital LED signs.
• Log service requests and update customers promptly.
• Support field technicians and optimize their schedules.

Skills

Customer support

Networking knowledge

Problem-solving skills

Excellent communication

Multitasking

Education

Technical college degree

A+ certification

Job description

A technology support firm in Fort Mill, SC is seeking an experienced Level 2 OEM Software & Hardware Support Technician to assist with digital LED signage. Responsibilities include responding to customer inquiries, diagnosing issues with proprietary software, and providing installation support for networked systems. Ideal candidates have 2+ years in desktop support and solid networking knowledge, along with exceptional communication skills. Occasional travel to Canada for installations may be required.