LED Sign NOC Tech Support I - Remote Field Ready

Media Resources Inc.; Fort Mill (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Media Resources Inc. is seeking a Level 1 OEM Software & Hardware Support specialist to assist digital LED sign customers from Fort Mill, SC. You will respond to emails, log cases, and provide remote and telephone support while using MRI tools for configuration and monitoring.

The role includes field support coordination, data entry into tickets, and occasional travel to Canada for commissioning new displays. Strong communication, networking knowledge, and a customer-first attitude are essential.

Qualifications

• 2+ years’ experience in desktop support providing similar technical responsibilities.
• Exceptional written and verbal communication skills.
• Solid understanding of networking.
• Ability to work professionally with outside service providers.
• Positive “enjoy life” attitude; strong team player with problem-solving and conflict-solving skills.
• Commitment to product quality and delivery deadlines.
• Exemplary organization and time-management skills; multitasking ability.
• Occasional travel within Canada to commission displays.

Responsibilities

• Respond to customer email requests and log activity in the Service Ticketing system.
• Use MRI software tools for sign configuration and portal monitoring to detect and diagnose issues and update customers.
• Provide remote support to MRI and third-party installers on installation and commissioning of MRI systems.
• Handle escalated service cases from NOC technical support, resolve Level 1 issues, and drive cases to resolution.
• Escalate customer inquiries to engineering level support with a full debrief.
• Provide telephone support related to LED display operation and network setup.
• Input service call information into the ticketing system and log customer data.
• Assist Field Services remotely or onsite to address escalated issues.
• Be prepared to take escalation calls after hours or on weekends.
• Travel within Canada to commission displays when required.

Skills

Desktop support

Networking

Customer service

Communication

Teamwork

Time management

Education

Technical college degree

A+ certification

Tools

MRI software tools

Service ticketing system

Job description

Media Resources Inc. is seeking a Level 1 OEM Software & Hardware Support specialist to assist digital LED sign customers from Fort Mill, SC. You will respond to emails, log cases, and provide remote and telephone support while using MRI tools for configuration and monitoring.

The role includes field support coordination, data entry into tickets, and occasional travel to Canada for commissioning new displays. Strong communication, networking knowledge, and a customer-first attitude are essential.