Second-Shift NOC Team Lead – Network Operations

New Horizons Communications; Concord (MA); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401K with company match

Job summary

NHC is seeking a Team Lead – Network Operations Center in Concord, MA with hybrid flexibility. The role focuses on guiding daily NOC operations, mentoring technicians, and coordinating incident responses to minimize customer impact.

Ideal candidates bring leadership in a NOC or similar setting, strong communication, and the ability to manage priorities under pressure, while partnering with management to drive efficiency and continuous improvement.

Qualifications

• Leadership experience in a NOC or similar technical support environment.
• Ability to mentor and develop team members while handling priorities.
• Strong communication and decision-making under pressure in a fast-paced setting.

Responsibilities

• Lead and mentor NOC technicians, guiding daily operations.
• Coordinate incident responses, monitor queues, and ensure SLAs are met.
• Serve as escalation point for complex/network issues and communicate status to customers.

Skills

Leadership experience

Mentoring

Communication

Decision making under pressure

Organizational skills

Tools

Ticketing systems

Monitoring platforms

Data management tools

Juniper gear

Cisco gear

Job description

NHC is seeking a Team Lead – Network Operations Center in Concord, MA with hybrid flexibility. The role focuses on guiding daily NOC operations, mentoring technicians, and coordinating incident responses to minimize customer impact.

Ideal candidates bring leadership in a NOC or similar setting, strong communication, and the ability to manage priorities under pressure, while partnering with management to drive efficiency and continuous improvement.