NOC Operations Specialist II

OzarksGo; Fayetteville (AR); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with employer matching

Paid time off and holidays

Tuition reimbursement

Job summary

OzarksGo, located in Fayetteville, Arkansas, is hiring for a telecommunications position requiring experience in network operations and technical customer service.

The ideal candidate will monitor technical operations, troubleshoot networking and application issues, and ensure customer satisfaction while working in a multi-shift environment. Strong problem-solving and communication skills are essential.

Qualifications

• Three or more years' experience in a NOC, Data Center, or Technical Customer Service environment.
• Proven experience in a 24/7/365 environment.
• Ability to apply advanced mathematical concepts.

Responsibilities

• Monitor and respond to enterprise-wide technical operational issues.
• Develop strong relationships with customers and supporting departments.
• Investigate and troubleshoot networking issues and data center facilities.

Skills

Problem solving

Technical troubleshooting

Documentation skills

Communication

Mathematical concepts

Education

High school diploma

Bachelor’s degree in engineering or computer science

Juniper JNCIA, JNCIS-SP, or Cisco CCNA certification

Tools

MS Office

Python

Job description

OzarksGo, located in Fayetteville, Arkansas, is hiring for a telecommunications position requiring experience in network operations and technical customer service.

The ideal candidate will monitor technical operations, troubleshoot networking and application issues, and ensure customer satisfaction while working in a multi-shift environment. Strong problem-solving and communication skills are essential.