NOC Technician – Growth, Training & Impact

Ziply Fiber; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

Parental leave

Quarterly bonus

Education reimbursement

Job summary

Ziply Fiber is seeking an Associate NOC Technician to monitor our network infrastructure and respond to incidents from the Network Operations Center. You will document issues, escalate when needed, and collaborate with a team to maintain high availability.

This role requires basic networking knowledge, strong communication, and the ability to work in a fast-paced environment, including nights or weekends. Training is provided and opportunities for growth within the NOC are available.

Qualifications

• High school diploma or GED.
• Basic knowledge of network protocols and topology.
• Basic knowledge with troubleshooting internet routing protocols (OSPF, BGP).
• Basic knowledge with VOIP (SIP, TDM).
• Basic knowledge with the operation of routers and switches.
• Ability to thrive in a high pressure environment.
• Ability to provide excellent customer service.
• Ability to use NOC tools for issue identification and escalation.
• Time management and prioritization skills.
• Ability to communicate effectively with all levels within an organization.
• Oral and written communication skills.
• Ability to operate Microsoft Office applications.

Responsibilities

• Monitor the overall health and availability of all systems from the NOC.
• Monitor network/systems alarms and create tickets for dispatch to the required group.
• Provide shift support for the Ziply Fiber networks system.
• Troubleshoot using basic tools and document processes.
• Receive inbound support requests via email, phone, and chat.
• Adhere to the NOC master playbook processes.
• Perform other duties to support the business.

Skills

Network protocols

VOIP (SIP/TDM)

Router and switches

Customer service

Time management

Communication skills

Team collaboration

Shift flexibility

Education

High school diploma or GED

Tools

NOC tools

Microsoft Office (Excel, Outlook, Visio)

Job description

Ziply Fiber is seeking an Associate NOC Technician to monitor our network infrastructure and respond to incidents from the Network Operations Center. You will document issues, escalate when needed, and collaborate with a team to maintain high availability.

This role requires basic networking knowledge, strong communication, and the ability to work in a fast-paced environment, including nights or weekends. Training is provided and opportunities for growth within the NOC are available.