NOC Operations Leader (24/7)

Bandwidth Inc.; Raleigh (NC); On-site; USD 110,000 - 160,000; Full time

Job summary

Bandwidth is seeking a NOC Manager to lead Bandwidth.com’s Network Operations Center, driving incident resolution and KPI achievement. The role requires guiding a 24x7x365 team of technicians, overseeing escalations, tickets, and communications while improving processes and training.

You'll participate in strategic planning for infrastructure and product readiness, and represent the NOC in executive updates and customer reviews. On-call duties apply as part of rotating schedule.

Qualifications

• 6+ years of experience in network or service operations, with at least 3 years in a leadership or management role.
• Demonstrated success managing multi-shift or multi-site operational teams in a 24x7 environment.
• Strong understanding of ITIL or equivalent service management frameworks.
• Working knowledge of incident, change, and problem management processes.
• Deep familiarity with network monitoring, infrastructure operations, and service delivery models.

Responsibilities

• Supervise a 24x7x365 NOC shift and personnel that monitors, troubleshoots and repairs service-impacting network issues.
• Manage a team of technicians, providing guidance and mentorship, while ensuring that team obligations are met.
• Oversee day-to-day NOC operations, escalations, ticketing and communications.
• Ensure that issues impacting company production infrastructure, systems, and applications are being driven to resolution.
• Identify areas for process and efficiency improvement within the team.
• Create documentation around new workflows, and ensure that training is provided for internal team members.

Skills

Leadership

Team management

ITIL knowledge

Incident management

Network monitoring

Communication

Analytics

Education

Bachelor’s degree in IT / CS / Engineering

Tools

Network monitoring tools

Observability platforms

Job description

Bandwidth is seeking a NOC Manager to lead Bandwidth.com’s Network Operations Center, driving incident resolution and KPI achievement. The role requires guiding a 24x7x365 team of technicians, overseeing escalations, tickets, and communications while improving processes and training.

You'll participate in strategic planning for infrastructure and product readiness, and represent the NOC in executive updates and customer reviews. On-call duties apply as part of rotating schedule.