24/7 NOC Manager — Lead Network Operations

Bandwidth Recruitment; Raleigh, Northern (NC, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

4 weeks PTO

PTO embargo

Mahalo moments

Workout lunches

Job summary

Bandwidth in Raleigh, NC is seeking a NOC Manager to lead Bandwidth.com's Network Operations Center. You will supervise a 24x7 team, drive issue resolution, and ensure KPI and SLA targets are met.

The ideal candidate has 6+ years in network or service operations with at least 3 years in leadership, ITIL knowledge, strong analytics, and a proven ability to shepherd cross-functional initiatives.

Qualifications

• 6+ years in network or service operations with at least 3 years in a leadership role.
• Experience leading multi-shift or multi-site teams in a 24x7 environment.
• Strong knowledge of ITIL, incident/change/problem management, and service delivery.

Responsibilities

• Supervise a 24x7 NOC shift and personnel that monitors, troubleshoots and repairs service-impacting network issues.
• Mentor technicians and ensure obligations are met.
• Oversee day-to-day NOC operations, escalations, ticketing and communications.
• Ensure issues impacting production infrastructure are driven to resolution.
• Identify areas for process and efficiency improvement within the team.
• Create documentation around new workflows and provide training to internal team members.
• Gather reporting on SLA and KPI metrics and ensure targets are met.

Skills

Leadership

Analytical

Communication

Decision making

Metrics & performance

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent

Tools

ITIL

Network monitoring tools

Job description

Bandwidth in Raleigh, NC is seeking a NOC Manager to lead Bandwidth.com's Network Operations Center. You will supervise a 24x7 team, drive issue resolution, and ensure KPI and SLA targets are met.

The ideal candidate has 6+ years in network or service operations with at least 3 years in leadership, ITIL knowledge, strong analytics, and a proven ability to shepherd cross-functional initiatives.