NOC Operations Analyst I

Block Communications Inc.; Northwood (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A telecommunications company in Ohio is seeking a NOC Analyst I to monitor and maintain network operations ensuring reliability in Data, Voice, and Video networks. The successful candidate will provide first-level support, manage incidents, and perform routine maintenance on network systems. Candidates should have an Associates degree in a related field or relevant experience, with strong troubleshooting and customer support skills. This is a full-time position with required overtime and a focus on ensuring the best customer experience.

Qualifications

• High School Diploma / GED required.
• Associates degree in Engineering, Telecommunications, or related field required.
• Three years of NOC or technical contact center experience in lieu of a degree required.

Responsibilities

• Monitor Data, Voice, Video networks using various systems.
• Respond to alarms proactively to prevent customer issues.
• Perform routine maintenance to maximize performance.
• Provide first-level support and troubleshoot network issues.

Skills

Surveillance of networks

Troubleshooting skills

Customer support

Incident management

Education

High School Diploma / GED

Associates degree in Engineering or related field

Cisco or Juniper certification

Tools

Network monitoring systems

Software/firmware upgrade tools

Job description

A telecommunications company in Ohio is seeking a NOC Analyst I to monitor and maintain network operations ensuring reliability in Data, Voice, and Video networks. The successful candidate will provide first-level support, manage incidents, and perform routine maintenance on network systems. Candidates should have an Associates degree in a related field or relevant experience, with strong troubleshooting and customer support skills. This is a full-time position with required overtime and a focus on ensuring the best customer experience.