Noc Analyst

Plume; United States; Hybrid; USD 65,000 - 75,500; Full time

Benefits offered by this job

401K plan with company match

Comprehensive health benefits

Dental and vision insurance

Job summary

A telecommunications company is seeking a skilled NOC Analyst to join their Technical Operations team. The role involves monitoring and supporting systems and applications to resolve technical issues. Candidates should have experience in Linux, Cloud, Networking, or WiFi, and proficiency in tools like Jira and Slack. Offering competitive compensation, benefits, and a collaborative team environment, the position values strong problem-solving and communication skills.

Qualifications

• Hands on technical experience in at least one of: Linux, Cloud, Networking or WiFi.
• Experience using tools such as Jira, Confluence, Slack, Grafana, and Kibana.
• Ability to analyze system diagnostics and articulate the issue.

Responsibilities

• Triage, route, and respond to cases opened by customers and employees.
• Monitor the platform to ensure adherence to SLAs.
• Execute MOPs or playbooks to remediate issues.

Skills

Technical experience in Linux

Cloud experience

Networking skills

WiFi knowledge

Problem solving abilities

Communication skills

Education

BS degree in a STEM field

Tools

Jira

Confluence

Slack

Grafana

Kibana

Job description

Plume NOC Analyst

Plume’s Technical Operations team is looking for talented and ambitious NOC Analysts to be part of a global 24x7x365 NOC/SOC operation focused on monitoring and supporting Plume’s customers and internal systems, services, and applications to provide timely resolutions to technical issues.

What You’ll Do

• Triage, route, and respond to cases opened by Plume customers and employees.
• Monitor the Plume platform to ensure adherence to SLAs.
• Execute MOPs, runbooks, or playbooks to remediate issues.
• Use available tools to investigate and troubleshoot technical issues.
• Work closely with operations and engineering teams; escalating issues as required.
• Provide the best experience possible for Plume customers.
• Manage workload to ensure that all customer issues are resolved in a timely manner.
• Write new and improve existing documentation.
• Provide feedback to improve product quality/functionality.
• Shifts may include standard business hours and off-hours oncall.
• Contribute to the development and refinement of NOC processes and procedures to enhance efficiency and effectiveness.
• Work with NOC staff in other global regions to perform detailed handoff of critical issues.

What You’ll Bring

• Hands on technical experience in at least one of: Linux | Cloud | Networking | WiFi
• Experience using tools such as Jira, Confluence, Slack, Grafana, Kibana.
• Strong critical thinking and problem solving abilities paired with a methodical approach to troubleshooting.
• Ability to analyze system diagnostics and clearly articulate the issue for the customer.
• A strong desire to continuously learn and grow.
• Willingness to collaborate with and help your teammates.
• Strong communication and collaboration skills.
• BS degree in a STEM field or relevant professional experience.

Compensation

Total Compensation package would include: anticipated base compensation range of $65,000.00 - $75,500.00 + bonus + equity + benefits. Benefits include: a 401K plan and a company match, basic life insurance plus unparalleled health, dental, vision and other benefits and perks.

Location

We are looking for someone located in Mountain or Pacific Time Zone.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Customer Service and Information Technology

Industries

Telecommunications