NOC Analyst I: Network Operations & Incident Response

Buckeye Broadband; Northwood (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A telecommunications company in Ohio is seeking a NOC Analyst I to ensure the reliable operation of their networks. This entry-level role includes responsibilities like monitoring services for Data, Voice, and Video, troubleshooting incidents, and collaborating with various teams. Ideal candidates will have a high school diploma or relevant associates degree, along with certifications in network management. The position is full-time and requires commitment to customer service and effective communication. Overtime may be necessary depending on operations.

Qualifications

• High School Diploma / GED is required.
• Associates degree in relevant technical field is required.
• Three years of NOC or technical support experience in lieu of a degree is acceptable.
• Associate level certification from Cisco or Juniper is mandatory.
• ITIL Certification is preferred.

Responsibilities

• Perform proactive surveillance of network services.
• Respond to alarms and incidents to prevent negative customer experiences.
• Document and report all outages and activities.
• Conduct routine maintenance for network reliability.

Skills

Proactive surveillance of networks

Troubleshooting and escalation skills

Documentation skills

Knowledge of network elements

Customer service mentality

Education

High School Diploma / GED

Associates degree in Engineering, Telecommunications, or Computer Science

Associate level certification from Cisco or Juniper

Tools

Network monitoring systems

Troubleshooting tools

Job description

A telecommunications company in Ohio is seeking a NOC Analyst I to ensure the reliable operation of their networks. This entry-level role includes responsibilities like monitoring services for Data, Voice, and Video, troubleshooting incidents, and collaborating with various teams. Ideal candidates will have a high school diploma or relevant associates degree, along with certifications in network management. The position is full-time and requires commitment to customer service and effective communication. Overtime may be necessary depending on operations.