Network Build Technician I – Onsite in Austin

Scale Computing, Inc.; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Scale Computing, Inc. is seeking a Configuration Technician I for its Austin, TX warehouse.

The role follows established build guides to pre-stage, validate, and document network equipment for customer sites, while supporting RMA devices and returned-equipment testing to meet shipping deadlines. You will work with the Builds team to ensure on-time, accurate builds, maintain documentation, and communicate across teams to resolve issues promptly.

Qualifications

• Solid understanding of networking fundamentals (IP addressing, VLANs, DHCP, switch configurations).
• Strong communication and customer service skills.
• Ability to perform remote pre-staging and coordinate across teams.

Responsibilities

• Pre-staging network equipment following SOPs, build guides, and platform standards.
• Upload documentation to Jira tickets for QA review.
• Coordinate with Inventory, Support, and other departments to resolve build issues.
• Assist with replacement (RMA) devices and testing to meet shipping deadlines.
• Maintain timely communication throughout the build process.

Skills

Networking Fundamentals

Customer Communication

Documentation

Cross-Team Collaboration

Organization & Time Management

Attention to Detail

Education

Associate degree in IT/Networking

Tools

Slack

Google Workspace

Jira

Job description

Scale Computing, Inc. is seeking a Configuration Technician I for its Austin, TX warehouse.

The role follows established build guides to pre-stage, validate, and document network equipment for customer sites, while supporting RMA devices and returned-equipment testing to meet shipping deadlines. You will work with the Builds team to ensure on-time, accurate builds, maintain documentation, and communicate across teams to resolve issues promptly.