NOC/Network Operations Center Engineer

Stanley David and Associates; Columbus (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

Stanley David and Associates is seeking a NOC/Network Operations Center Engineer in Columbus, Ohio. The role requires hands-on NOC experience and strong knowledge of routing, switching, Wireless LAN and Firewall, along with coordination with service providers to fix communication links.

Responsibilities include 24x7 monitoring of telecom infrastructure, incident restoration, change control, and On‑Call processes, plus ServiceNow reporting for TCOM teams.

Qualifications

• Hands-on experience in supporting Network Operations Center (NOC) environments.
• Knowledge of routing, switching, Wireless LAN and Firewall concepts.
• Understanding of communication links and coordination with service providers to resolve link issues.

Responsibilities

• Provide 24x7x365 monitoring of telecom infrastructure including transport, fiber, 800 Mhz radio, FAA Tower Lighting, voice/video systems, wireless and LAN/WAN assets.
• Coordinate communication and restoration of telecommunication service via on-call processes or SWAT/dispatches across TCOM teams.
• Provide Tier 1 and 2 support for telecommunications resolutions including ticketing and escalation with leased line carriers.
• Review changes and submit formal change requests with business systems for outages to SCADA connectivity.
• Provide ServiceNow reporting and Change Control support for TCOM Field and Construction Teams.
• Manage Check-In/Check-Out for all TCOM and contract associates at remote locations to ensure safety.
• Monitor and resolve system alerts for Transport, LAN/WAN, Site Environments, Tower Lighting, Fiber and Voice Systems.
• Serve as a single point of contact for support and coordinate 3rd party AEP dark fiber customer issue resolution.
• Review TCOM changes and communicate to business units/dark fiber customers and escalate as needed.
• Troubleshoot and resolve TCOM network issues supporting SCADA networks using approved NERC CIP access protocols at sensitive sites.
• Onsite telecom teams operate out of AEP NOC locations in Ohio.

Skills

NOC Experience

Routing

Switching

Wireless LAN

Firewall

On-call Coordination

Tools

ServiceNow

SCADA

Job description

Role :: NOC/Network Operations Center Engineer

Location :: Columbus, Ohio

Job Description

Must Have Technical/Functional Skills

Knowledge of routing, switching, Wireless LAN, Firewall. Understanding of different types of communication link and coordination with service provider to fix the communication link issue.

• Hands‑on experience in supporting Network Operations Center
• Provide 24x7x365 monitoring of the AEP Telecommunications Infrastructure including all associated Transport, Fiber, 800 Mhz radio, FAA Tower Lighting, Voice/Video Systems, Wireless and LAN/WAN assets.
• Coordinates communication and restoration of Telecommunication service through the standard on‑call process or through SWAT calls and dispatches resources from all TCOM teams in support of outages.
• Provides Tier1 and Tier 2 support for all Telecommunication resolutions including managing all ticket creation and escalation with leased line telecommunication carriers through to resolution.
• Provides support for all TCOM teams in reviewing all Changes and submitting associated formal requests with the business units’ systems for outages to SCADA connectivity.
• Provide ServiceNow reporting and Change Control support for all TCOM Field and Construction Teams.
• Provide management of the Check‑In‑Check‑Out process for all TCOM and contract associates entering and leaving TCOM remote locations to ensure physical safety for all who are working at these sites.
• Responsible for monitoring, and resolution of system alerts for Transport, LAN/WAN, Site Environments, Tower Lighting, Fiber, Voice Systems, and Telecommunication Leased Lines.
• Work as a single point of contact for support and participate in joint resolution for 3rd party AEP Leased dark fiber customers including rural broadband providing trouble support, outage communication/coordination and dispatching for any service issues.
• Monitor in scope telecom devices and review all TCOM changes while managing communication to business units/dark fiber customers, and escalations /dispatches to other TCOM teams.
• Troubleshoot and resolve the TCOM network supporting SCADA networks using the approved NERC-CIP access protocols to gear at sensitive sites.
• Service Provider Telecom team onsite will be operating out of AEP NOC Location(s) in Ohio.
• Troubleshoot issues at NERC CIP networked sites using approved NERC CIP access protocols.
• Document and update training material found in Knowledge Base articles in ServiceNow and on the team’s web site.
• Attend Production Review and Change Advisory Board (CAB) meeting (Daily)
• Support sustainability of security control framework and audit management processes