NOC Network Operations Analyst

Brightstar Lottery; West Greenwich (RI); On-site; USD 50,000 - 68,000; Full time

Job summary

Brightstar Lottery is seeking a skilled NOC Analyst in the West Greenwich, RI area to monitor production environments and respond to alerts with Tier 1.5/2 support. The role emphasizes clear documentation, incident triage, and collaboration with engineering teams.

The candidate will perform health checks, patch audits, and contribute to SOP improvements while maintaining strong communications with clients. A shift-based schedule including evenings or weekends may be required.

Qualifications

• High School degree or equivalent; associates degree preferred.
• 4-6 years of related experience in a NOC or managed services environment.
• Solid understanding of networking fundamentals (IP, routing, VLANs, NAT, ACLs).
• Hands-on with Fortinet, Cisco, or Palo Alto devices.
• Experience with RMM/NMS tools (PRTG, Zabbix, LogicMonitor).
• Experience handling ticket workflows in Jira or ServiceNow; strong documentation and communication skills.

Responsibilities

• Monitor complex production environments using NMS and RMM platforms.
• Triage and resolve alerts related to routers, firewalls, switches, VPN, and servers.
• Troubleshoot VPN, DNS, DHCP, routing, and ACL issues with runbooks.
• Escalate unresolved issues with detailed analysis to Tier 2/3 engineers.
• Perform system health checks, firmware reviews, and patch audits.
• Update network diagrams and SOPs; document changes.
• Assist with security alerts (SIEM) and vulnerability patches.
• Communicate with clients and internal teams to meet SLAs.
• Contribute to continuous improvement of NOC procedures and automation.

Skills

Networking fundamentals

Documentation

Communication skills

Shift work flexibility

Education

High School degree or equivalent

Associates degree preferred

Tools

Fortinet

Cisco

Palo Alto

PRTG

Zabbix

ConnectWise

LogicMonitor

Jira

ServiceNow

Job description

Brightstar Lottery is seeking a skilled NOC Analyst in the West Greenwich, RI area to monitor production environments and respond to alerts with Tier 1.5/2 support. The role emphasizes clear documentation, incident triage, and collaboration with engineering teams.

The candidate will perform health checks, patch audits, and contribute to SOP improvements while maintaining strong communications with clients. A shift-based schedule including evenings or weekends may be required.