NOC Analyst

Avispa Technology; Lewisville (TX); On-site; USD 62,000 - 73,000; Full time

Benefits offered by this job

Group Medical

Dental

Vision

Life Insurance

Retirement Savings Plan

PSL

Job summary

Avispa Technology in Lewisville, TX is seeking a NOC Analyst to provide 24/7 operational support by monitoring enterprise networks, servers and applications from a centralized Network Operations Center.

This is a 6-month, onsite assignment with hourly pay of $30-$35/hr and requires 2–4 years NOC experience, an associate degree or equivalent, and strong incident management and communication skills.

Qualifications

• 2-4 years in a NOC or similar role
• Associate's degree or equivalent experience
• Experience monitoring production networks, servers, apps and network infra
• Strong troubleshooting and incident management skills
• Experience using incident management and ticketing systems
• Excellent verbal and written communication for coordinating stakeholders during incidents

Responsibilities

• Monitor enterprise networks, servers, applications and performance; identify issues; perform initial troubleshooting; escalate as needed
• Lead production incident communications; coordinate triage; notify stakeholders; document resolution actions
• Create and manage incident tickets; maintain logs, shift docs, maintenance records, escalation procedures
• Collaborate with IT Support, Operations and cross-functional teams to resolve issues and perform maintenance
• Recommend process improvements and monitoring enhancements; identify trends and drive continuous improvement

Skills

NOC experience

Troubleshooting

Incident management

Ticketing systems

Communication

Education

Associate degree

Job description

NOC Analyst 2965

• Hourly pay: $30-$35/hr
• Worksite: Leading music streaming company (Lewisville, TX 75067 - Onsite)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• Up to 40 hours/week, 6 Month Assignment

A leading music streaming company seeks an NOC Analystto provide 24/7 operational support by monitoring enterprise networks, servers, and applications from a centralized Network Operations Center.

NOC Analyst Responsibilities:

• Monitor enterprise networks, servers, applications, and system performance, proactively identifying issues, performing initial troubleshooting, documenting anomalies, and escalating incidents as needed to minimize operational impact.
• Lead production incident communications by coordinating triage sessions, issuing notifications through email, phone, and text, updating senior leadership and internal/external stakeholders, and documenting incident resolution activities.
• Create, update, and manage incident tickets while maintaining accurate operational logs, shift documentation, preventative maintenance records, and escalation procedures to ensure complete incident tracking and resolution.
• Collaborate with IT Support, Operations, and cross-functional technical teams to resolve production issues, perform scheduled maintenance, execute network password resets, and support ongoing operational activities.
• Recommend and implement process improvements, monitoring enhancements, documentation updates, operational efficiencies, and performance optimizations while identifying trends and contributing to continuous improvement initiatives.

NOC Analyst Qualifications:

• 2-4 years of experience in a Network Operations Center (NOC), computer operations, or network operations environment.
• Associate's degree in Computer Science or a related technical field, or equivalent professional experience.
• Experience monitoring enterprise systems, servers, applications, and network infrastructure in a production environment.
• Strong troubleshooting, incident management, problem-solving, and analytical skills.
• Experience using incident management and ticketing systems.
• Excellent verbal and written communication skills with the ability to coordinate technical and business stakeholders during production incidents.

Shift:

• Flexibility to work 12-hour shifts, including days, evenings, overnights, weekends, and holidays, based on business needs. Shift will be set and consistent once assigned.
• Additional shift coverages may be asked to cover TSOC activities.