NOC Lead: Network Operations & Service Delivery

ASM Research, An Accenture Federal Services Company; Springfield (IL); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company seeks a Lead for Network Operations Center operations to drive and oversee NOC activities, processes, and service delivery across multiple IT teams and providers.

The role demands deep expertise in ITIL, monitoring tools, and federal IT compliance, with strong leadership and stakeholder communication to ensure customer satisfaction and continuous improvement.

Qualifications

• Bachelor's degree in IT, Business Administration, or Management.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory position.
• Deep understanding of service delivery principles and operations.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with ITSM platforms and network monitoring tools.
• Demonstrated leadership, organizational, and facilitation skills.
• Experience with federal IT operations and compliance.

Responsibilities

• Lead Network Operations Center activities and services.
• Manage NOC processes, workflows, and operational procedures.
• Coordinate with multiple IT teams and service providers.
• Monitor network infrastructure and system performance.
• Ensure adherence to SLAs and performance standards.
• Implement continuous improvement initiatives.
• Provide technical leadership and escalation management.
• Report NOC performance metrics to senior management.

Skills

NOC Management

Service Delivery Leadership

Network Performance Monitoring

Team Leadership

ITIL Processes

Education

Bachelor's degree in IT/Business/Management

Tools

SolarWinds

Splunk

ITSM Platforms

Job description

ASM Research, An Accenture Federal Services Company seeks a Lead for Network Operations Center operations to drive and oversee NOC activities, processes, and service delivery across multiple IT teams and providers.

The role demands deep expertise in ITIL, monitoring tools, and federal IT compliance, with strong leadership and stakeholder communication to ensure customer satisfaction and continuous improvement.