NOC Lead - Network Operations & Service Delivery

ASM Research, An Accenture Federal Services Company; Concord (NH); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a NOC Lead to oversee Network Operations Center activities and define service delivery strategies across multiple IT teams and providers. The role ensures SLA compliance, continuous improvement, and strong customer satisfaction through effective leadership.

The ideal candidate will have a Bachelor's degree in IT, Business Administration, or Management, 8+ years in NOC/service delivery, and 3+ years in leadership.

Qualifications

• Bachelor's degree in IT, Business Administration, or Management.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory position.
• Deep understanding of service delivery principles and operations.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with ITSM platforms and network monitoring tools.
• Experience with federal IT operations and compliance.

Responsibilities

• Lead Network Operations Center activities and services.
• Manage NOC processes, workflows, and operational procedures.
• Coordinate with multiple IT teams and service providers.
• Monitor network infrastructure and system performance.
• Ensure adherence to SLAs and performance standards.
• Implement continuous improvement initiatives.
• Provide technical leadership and escalation management.
• Report NOC performance metrics to senior management.

Skills

NOC Management

Service Delivery Leadership

Network Performance Monitoring

Team Leadership

ITIL Processes

Education

Bachelor's degree

Tools

ITSM platforms (e.g., ServiceNow)

Network monitoring tools

Job description

ASM Research, An Accenture Federal Services Company, is seeking a NOC Lead to oversee Network Operations Center activities and define service delivery strategies across multiple IT teams and providers. The role ensures SLA compliance, continuous improvement, and strong customer satisfaction through effective leadership.

The ideal candidate will have a Bachelor's degree in IT, Business Administration, or Management, 8+ years in NOC/service delivery, and 3+ years in leadership.