NOC Lead: Network Operations & SLA Excellence

ASM Research, An Accenture Federal Services Company; Indianapolis (IN); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a NOC Lead to direct Network Operations Center activities and enterprise operations, ensuring alignment with program objectives and IT policies.

You will coordinate with IT teams, monitor network performance, manage processes, and lead a team to meet SLAs and drive continuous improvement. A bachelor's degree and 8+ years in service delivery or NOC roles, plus leadership experience, are required.

Qualifications

• Bachelor's degree in IT, Business Administration or Management.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory position.
• Deep understanding of service delivery principles and operations.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with ITSM platforms and network monitoring tools.
• Demonstrated leadership, organizational, and facilitation skills.
• Experience with federal IT operations and compliance.

Responsibilities

• Lead Network Operations Center activities and services
• Manage NOC processes, workflows, and operational procedures
• Coordinate with multiple IT teams and service providers
• Monitor network infrastructure and system performance
• Ensure adherence to SLAs and performance standards
• Implement continuous improvement initiatives
• Provide technical leadership and escalation management
• Report NOC performance metrics to senior management

Skills

Leadership

ITIL knowledge

ITSM platforms

Network monitoring

Communication skills

Problem solving

Education

Bachelor's degree in IT, Business Administration, or Management

Tools

ServiceNow

SolarWinds

Splunk

Job description

ASM Research, An Accenture Federal Services Company, is seeking a NOC Lead to direct Network Operations Center activities and enterprise operations, ensuring alignment with program objectives and IT policies.

You will coordinate with IT teams, monitor network performance, manage processes, and lead a team to meet SLAs and drive continuous improvement. A bachelor's degree and 8+ years in service delivery or NOC roles, plus leadership experience, are required.