NOC Lead: Network Operations Champion

ASM Research, An Accenture Federal Services Company; Tallahassee (FL); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a Network Operations Center Lead to direct NOC activities, manage workflows, and coordinate with IT teams and service providers in a complex federal environment. You will drive performance, monitor networks, and lead escalation handling to ensure reliable service delivery.

The role requires strong analytical skills, ITIL/ITSM proficiency, and a proven leadership track record in federal IT operations, with a focus on continual improvement

Qualifications

• Bachelor's degree in IT, Business Administration, or Management
• 8+ years in service delivery management or NOC operations
• Minimum 3 years in a leadership or supervisory position
• Deep understanding of service delivery principles and operations
• Strong analytical, problem-solving, and communication skills
• Proficiency with ITSM platforms and network monitoring tools
• Demonstrated leadership, organizational, and facilitation skills
• Experience with federal IT operations and compliance

Responsibilities

• Lead Network Operations Center activities and services
• Manage NOC processes, workflows, and operational procedures
• Coordinate with multiple IT teams and service providers
• Monitor network infrastructure and system performance
• Ensure adherence to SLAs and performance standards
• Implement continuous improvement initiatives
• Provide technical leadership and escalation management
• Report NOC performance metrics to senior management

Skills

NOC Management

Service Delivery

Network Monitoring

ITIL/ITSM

Team Leadership

Federal IT Compliance

Education

Bachelor's degree in IT, Business Administration, or Management

Tools

ServiceNow

SolarWinds

Splunk

Job description

ASM Research, An Accenture Federal Services Company, seeks a Network Operations Center Lead to direct NOC activities, manage workflows, and coordinate with IT teams and service providers in a complex federal environment. You will drive performance, monitor networks, and lead escalation handling to ensure reliable service delivery.

The role requires strong analytical skills, ITIL/ITSM proficiency, and a proven leadership track record in federal IT operations, with a focus on continual improvement