NOC Lead: Network Operations & Service Delivery

ASM Research, An Accenture Federal Services Company; Baton Rouge (LA); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a Network Operations Center Lead in Baton Rouge to oversee NOC activities, coordinate with IT teams, and ensure policy adherence while driving continuous improvement. The role emphasizes leadership, incident management, and SLA performance across enterprise networks.

Responsibilities include guiding NOC processes, monitoring infrastructure, and reporting metrics to senior management, with a focus on customer satisfaction and program

Qualifications

• Bachelor's degree in IT, Business Administration, or Management.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory position.
• Deep understanding of service delivery principles and operations.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with ITSM platforms and network monitoring tools.
• Demonstrated leadership, organizational, and facilitation skills.
• Experience with federal IT operations and compliance.

Responsibilities

• Lead Network Operations Center activities and services.
• Manage NOC processes, workflows, and operational procedures.
• Coordinate with multiple IT teams and service providers.
• Monitor network infrastructure and system performance.
• Ensure adherence to SLAs and performance standards.
• Implement continuous improvement initiatives.
• Provide technical leadership and escalation management.
• Report NOC performance metrics to senior management.

Skills

Leadership experience

ITSM platforms

Network monitoring tools

Communication skills

Federal IT compliance knowledge

Education

Bachelor's degree in IT/Business/Management

Tools

ServiceNow

SolarWinds

Splunk

Job description

ASM Research, An Accenture Federal Services Company, seeks a Network Operations Center Lead in Baton Rouge to oversee NOC activities, coordinate with IT teams, and ensure policy adherence while driving continuous improvement. The role emphasizes leadership, incident management, and SLA performance across enterprise networks.

Responsibilities include guiding NOC processes, monitoring infrastructure, and reporting metrics to senior management, with a focus on customer satisfaction and program