NOC Lead: Enterprise Network Operations & Service Delivery

ASM Research, An Accenture Federal Services Company; Richmond (VA); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, leads NOC operations to ensure reliable enterprise performance across client networks. The NOC Lead coordinates with IT and service providers, drives continuous improvement, and reports on key metrics to senior management.

This role requires 8+ years in service delivery or NOC operations, strong leadership, and a deep understanding of ITIL and ITSM practices within federal environments.

Qualifications

• Bachelor's degree in IT, Business Administration, or Management
• 8+ years in service delivery management or NOC operations
• Minimum 3 years in a leadership or supervisory position
• Deep understanding of service delivery principles and operations
• Strong analytical, problem-solving, and communication skills
• Proficiency with ITSM platforms and network monitoring tools
• Demonstrated leadership, organizational, and facilitation skills
• Experience with federal IT operations and compliance

Responsibilities

• Lead Network Operations Center activities and services
• Manage NOC processes, workflows, and operational procedures
• Coordinate with multiple IT teams and service providers
• Monitor network infrastructure and system performance
• Ensure adherence to SLAs and performance standards
• Implement continuous improvement initiatives
• Provide technical leadership and escalation management
• Report NOC performance metrics to senior management

Skills

Network Operations Center Management

Service Delivery Leadership & Ops

Network Performance Monitoring &分析

Team Leadership & Coordination

ITIL Processes & Service Mgmt

Education

Bachelor's degree in IT, Business Administration, or Management

Tools

ServiceNow ITSM

SolarWinds

Splunk

Job description

ASM Research, An Accenture Federal Services Company, leads NOC operations to ensure reliable enterprise performance across client networks. The NOC Lead coordinates with IT and service providers, drives continuous improvement, and reports on key metrics to senior management.

This role requires 8+ years in service delivery or NOC operations, strong leadership, and a deep understanding of ITIL and ITSM practices within federal environments.