NOC Front Desk Host - Senior Living Hospitality

Greenwood Village South; Cupertino (CA); On-site; USD 30,000 - 37,000; Part time

Benefits offered by this job

Medical, Dental, Vision insurance

HSA and FSA options

Life and Disability coverage

Voluntary benefits

401(k) with company match

Referral bonus program

Paid time off and holidays

Employee assistance program

Employee engagement activities

Tuition reimbursement

Job summary

The FORUM in Cupertino, CA is seeking a hospitality-focused Receptionist to warmly greet residents, guests, and vendors daily. You will manage sign-ins, route calls, aid with marketing inquiries, and handle payments and scheduling with confidentiality and HIPAA adherence.

This part-time role requires weekend availability and a NOC shift (11:00pm–7:00am). The position offers competitive hourly pay and benefits for PT/FT employees.

Qualifications

• High school diploma/GED with a minimum of one year’s experience as a receptionist.
• Must be able to communicate effectively both in verbal and written communication.
• Working knowledge of Microsoft Word and other Microsoft Office applications; ability to type at least 35wpm.
• Must be able to create Word documents and correspondences using correct grammar and spelling.
• Ability to use a personal computer, copy machine, and other office equipment.
• Must be able to handle a multiplicity of routine tasks, following specific instructions carefully and general instructions completely.
• Ability to provide secretarial and clerical services in a senior housing and health care environment that meet, or exceed, Life Care Services’ hospitality and service standards.
• Willingness to work with the elderly.

Responsibilities

• Opens and closes the reception desk and properly secures all files, keys, and equipment in the office area.
• Serve as a telephone receptionist for the Community during meetings, or exceeding Life Care Services’ and the Forum’s hospitality and service standards.
• Greet visitors and inform them of the sign-in procedure.
• Receive record, and transfer telephone calls to the appropriate parties; take and deliver telephone messages as necessary; acquire in-depth knowledge of the community telephone system to effectively utilize system features.
• Assist with the Community’s marketing/sales process by answering inquiries concerning the Community both over the telephone and in person; all inquiries should be handled according to Life Care Services’ and the Forum’s hospitality and service standards.
• Accepts and records, as directed, all payments, reservations, appointments, and cancellations.
• Sort and distribute incoming mail according to Community policy.
• Provide typing and/or word processing services for business office correspondence and residents. Assist with other business office functions, e.g., materials preparation, reports, etc.
• Always maintain and protect the confidentiality of resident information by following HIPAA regulations.
• Practice all safety, loss prevention, and infection control procedures.
• Attends in-service training and education sessions as assigned.
• Updates resident records such as absent logs, unit authorization records, pet records, and more.
• Updates Resident Engagement Portal information and slides.

Skills

Communication skills

Typing 35 wpm

MS Office

HIPAA awareness

Education

High school diploma/GED

Tools

Microsoft Word

Job description

The FORUM in Cupertino, CA is seeking a hospitality-focused Receptionist to warmly greet residents, guests, and vendors daily. You will manage sign-ins, route calls, aid with marketing inquiries, and handle payments and scheduling with confidentiality and HIPAA adherence.

This part-time role requires weekend availability and a NOC shift (11:00pm–7:00am). The position offers competitive hourly pay and benefits for PT/FT employees.