NOC Engineer

The ProActive Technology Group; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Vision insurance

Job summary

The ProActive Technology Group is seeking a NOC Engineer – Backup, Alerts & Patch Remediation to own the health of a managed client fleet. You’ll supervise backups, fix RMM alerts, and drive patching and vulnerability remediation with NinjaOne and other tools.

Daily duties include triaging backup jobs, refining alert conditions, performing restore tests, and producing audit-ready reports while maintaining security and operational standards across Windows Server, Hyper‑V/VMware, and cloud storage

Qualifications

• 3+ years in an MSP or IT ops environment.
• Hands-on Veeam B&R: jobs, repositories, backup copy, agents and SureBackup.
• Day-to-day RMM alert remediation (NinjaOne preferred): AV/EDR health, disk space, services, offline devices.
• Windows patch troubleshooting: failed cumulative updates, servicing stack and component store repair.
• Vulnerability remediation from scanner findings with verified fixes.
• Experience with Windows Server, Hyper-V/VMware, storage and basic networking.

Responsibilities

• Triage failed and warning backup jobs daily across Veeam, agents and cloud copies.
• Fix storage, repository, network and upgrade issues via NinjaOne/ScreenConnect.
• Run restore tests and document audit-ready evidence.
• Maintain backup standards: 3-2-1, encryption, and no storage overrun.
• Run biannual backup audits and report findings.
• Own Halo tickets from alert to close with clear notes.
• Produce daily, weekly and monthly reports.
• Work on CMMC client systems under their access controls and keep runbooks current in Hudu.

Skills

MSP/IT ops experience

Veeam B&R experience

RMM alert remediation

Windows patch troubleshooting

Vulnerability remediation

Documentation/writing

Credential handling

Tools

Veeam B&R

Veeam agents

VSPC

NinjaOne

ScreenConnect

Huntress

Hyper-V

VMware

object storage targets

Halo

Hudu

Job description

NOC Engineer – Backup, Alerts & Patch Remediation

About the role

This role owns the health of our managed client fleet: backups that run and can be restored, RMM alerts that get fixed rather than ignored, and patches and vulnerabilities that get closed. You'll work a remediation backlog down and keep it down.

Schedule

Business hours ET, an early-morning overnight-jobs check, and an after-hours escalation rotation.

What you'll do

Backups

• Triage failed, missed and warning backup jobs daily across Veeam servers, agents and cloud copies.
• Remote in through NinjaOne/ScreenConnect to fix storage, repository, network, licensing and upgrade issues.
• Run scheduled and on-request restore tests (SureBackup, file/VM) and write audit-ready evidence.
• Enforce the PTG backup standard: 3-2-1 with a cloud copy, minimum retention, encryption, and no synthetic fulls that overrun storage.
• Run the half-yearly backup audit and present the findings.
• Maintain VSPC: onboarding and offboarding, report recipients, and keeping the managed list matched to billing.

RMM alert remediation (NinjaOne)

• Work the open NinjaOne condition-alert queue to zero, fixing the root cause so the same device stops re-alerting.
• Antivirus/EDR health: AV missing, disabled or not updating, and unsupported AV installed.
• Low disk space on workstations and servers: cleanup, profile and temp clearing, and escalating hardware upgrades.
• Server and virtualization alerts: VMware/Hyper‑V datastore free space, stale VM checkpoints, hardware sensors, high memory, and critical services down (e.g. ADSync).
• Device-offline alerts: confirm real outages and separate them from platform false positives.
• Tune alert conditions and thresholds so alerts are actionable, not noise.

Patching and vulnerabilities

• Remediate failed patches in NinjaOne: Windows cumulative/security updates and third‑party applications, including stuck or half‑finished patch runs and pending reboots.
• Install out‑of‑band updates manually when policy can't approve them.
• Remediate vulnerability‑scanner findings: patch, upgrade, reconfigure or remove the affected software, then verify the finding clears.
• Report patch compliance and the open vulnerability backlog weekly.

General

• Own Halo tickets from alert to close, with clear notes.
• Produce the daily, weekly and monthly reports.
• Work CMMC client systems under their access controls.
• Keep credentials and runbooks current in Hudu.

Requirements

What you'll bring

• 3+ years in an MSP or IT ops role.
• Hands‑on Veeam B&R: jobs, repositories, backup copy, agents and SureBackup.
• Day-to-day RMM alert remediation (NinjaOne preferred): AV/EDR health, disk space, services, offline devices.
• Windows patch troubleshooting: failed cumulative updates, servicing stack and component store repair (DISM/SFC), WSUS/Windows Update logs, and third‑party patching.
• Vulnerability remediation from scanner findings, with a record of verifying the fix.
• Windows Server, Hyper‑V/VMware, storage (NAS, iSCSI) and basic networking.
• Experience with object storage targets (Backblaze, Azure Blob, Cloud Connect), including immutability and quotas.
• Clear writing for both tickets and client reports.
• Disciplined credential handling. Must be able to pass a background check for CMMC access.

Nice to have

• VMCE; VSPC.
• Huntress or another EDR/ITDR platform.
• Veeam for M365 and Azure backup.
• CMMC / NIST 800-171.
• PowerShell for remediation scripts.

Tools

Veeam B&R and agents, VSPC, NinjaOne (alerting, conditions, patch management), ScreenConnect, Huntress, Hyper‑V/VMware, object storage targets, Halo, Hudu.

Benefits

• (For full-time employees)
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance