Backup Administrator

HCL Technologies Limited; Cary (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Paid time off

Job summary

HCL Technologies Limited is seeking an experienced backup administrator to manage Veeam Backup & Replication environments across multiple platforms and cloud integrations. You will act as the Level 3 escalation point for complex issues, perform RCA, and implement permanent fixes to ensure data protection and disaster recovery readiness.

The role requires 8+ years of experience, strong documentation skills, and the ability to mentor L1/L2 engineers.

Qualifications

• 8+ years of experience in backup administration and operations.
• Azure/AWS/Google Cloud certification preferred.
• Proven ability to perform RCA and implement permanent fixes.

Responsibilities

• Administer Veeam Backup & Replication environments across IBM, EMC, Veritas and VEEAM.
• Act as Level 3 escalation point for complex backup issues.
• Perform root cause analysis and implement permanent solutions.
• Install, configure, upgrade, and maintain Veeam environments.
• Manage backup, replication, restore, and DR operations.
• Troubleshoot failures, repositories, proxies, and performance bottlenecks.
• Configure Veeam Cloud Connect, SureBackup, SureReplica, Enterprise Manager, and Veeam ONE.
• Support VMware vSphere, Hyper‑V, and physical server backups.

Skills

Veeam Backup & Replication

Veeam ONE

SureBackup & SureReplica

Tools

VMware vSphere

Microsoft Hyper-V

Veeam Cloud Connect

Job description

Administering the Multiple backup Management Console Server and command line exposure for IBM, EMC, Veritas and VEEAM.

Act as the Level 3 escalation point for complex Veeam Backup & Replication issues.

Perform root cause analysis (RCA) and implement permanent solutions.

Install, configure, upgrade, and maintain Veeam Backup & Replication environments.

Manage backup, replication, restore, and disaster recovery operations.

Troubleshoot backup failures, repository issues, proxy servers, and performance bottlenecks.

Configure and support Veeam Cloud Connect, SureBackup, SureReplica, Enterprise Manager, and Veeam ONE.

Support VMware vSphere, Microsoft Hyper‑V, and physical server backup environments.

Integrate Veeam with cloud platforms such as Microsoft Azure and AWS.

Perform backup health checks, capacity planning, and performance optimization.

Create technical documentation, SOPs, and knowledge base articles.

Mentor L1/L2 engineers and conduct technical knowledge‑sharing sessions.

Participate in on‑call support and major incident management.

Daily review and resolution of client and server backup issues. Capacity planning within the backup environment

Good documentation skill to document the day‑to‑day events for tracking and review, process documentation, Preparing SOP (Service Operation Procedure) documents, Creating and maintaining technical knowledge base

Skill Requirements

• Veeam Backup & Replication (v11/v12 or later)
• Veeam ONE
• SureBackup and SureReplica

Soft Skils

• Excellent communication and conversation skills (Verbal and Written)
• Should have a great customer handling skills
• Able to handle unforeseen situations
• High level of acceptance
• Can drive HCL s value and its methodology

Years of Experience 8+

Certification Requirement

Certification on Azure/AWS/Google Cloud would be preferred

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance‑based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need‑based leave with no designated number of leave days per year); and 10 paid holidays per year