NOC Operator

Peyton Resource Group; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Peyton Resource Group is seeking a NOC Operator to support 24x7 monitoring of enterprise IT and OT services across networks, cloud, transport and field environments. You will detect incidents, perform triage, and drive coordinated remediation with engineering teams, carriers, and vendors.

The role emphasizes rigorous analysis, rapid troubleshooting, and clear communication with stakeholders. You may need shift work, overtime, and on-call participation to ensure continuous service restoration and

Qualifications

• 3+ years in a NOC or telecom ops role
• Knowledge of network fundamentals and transport technologies
• Strong communication with technical and non-technical stakeholders

Responsibilities

• Monitor networks, IT/OT services, and cloud-connected environments
• Manage incidents in line with SLAs and runbooks
• Coordinate restoration with engineers, field teams, carriers, vendors and partners
• Contribute to post-incident reviews and knowledge management

Skills

TCP/IP

Routing

DNS/DHCP

Observability

Incident management

Troubleshooting

Communication

Education

Associate’s or Bachelor’s degree in IT/Telecommunications/Engineering

Tools

Monitoring platforms

ITSM platforms

Job description

Overview The NOC Operator is responsible for the detection, triage, diagnosis, coordination, and restoration support of critical IT and OT services across the communications and technology environment. This role provides 24x7 monitoring and operational support for enterprise infrastructure, telecommunications systems, transport networks, cloud-connected services, and operational technology communications environments. Using monitoring, observability, event management, and IT service management platforms, the NOC Operator identifies service-impacting events, performs technical investigation, executes approved remediation activities, and coordinates response efforts with engineering teams, carriers, vendors, field personnel, and operational partners. This position supports a 24x7 operational environment and may require shift work, overtime, on‑call participation, and support during emergency restoration activities.

Key Responsibilities

• Monitoring & Detection Continuously monitor network, transport, infrastructure, cloud, private LTE (pLTE) networks, and operational technology communications environments using internal monitoring, observability, and event management platforms Identify, validate, prioritize, and correlate alerts based on severity, business impact, and operational scope
• Incident Management & Troubleshooting Create, update, and manage incidents in accordance with operational procedures and service-level objectives Perform technical triage, diagnostics, and troubleshooting to identify probable fault domains and impacted services Analyze alarms, telemetry, event logs, device health indicators, performance metrics, routing behavior, and circuit status information Execute approved diagnostic, restoration, and recovery procedures in accordance with established runbooks and operational standards
• Coordination & Escalation Coordinate restoration efforts with engineering teams, field personnel, telecommunications carriers, service providers, vendors, and operational stakeholders Escalate incidents with complete technical context, supporting evidence, and documented troubleshooting findings Support major incident management, root cause analysis, problem management, and post-incident review activities
• Continuous Improvement Recommend improvements to monitoring coverage, event correlation, alert quality, operational procedures, and documentation Contribute to operational excellence initiatives focused on reliability, resiliency, efficiency, and continuous improvement Perform other job duties as required

Required Qualifications

• High school diploma, GED, or equivalent
• 3+ years of experience in a Network Operations Center (NOC), telecommunications operations, infrastructure support, monitoring operations, or a related technical support role
• Knowledge of network fundamentals, including TCP/IP, routing, switching, DNS, DHCP, WAN technologies, telecommunications concepts, and transport networks
• Understanding of network monitoring, observability, event management, incident management, and service restoration processes
• Strong analytical, troubleshooting, critical-thinking, and problem-solving skills
• Knowledge of high availability, resiliency, redundancy, and failover concepts
• Ability to analyze monitoring data, alarms, telemetry, logs, and performance indicators to support operational decision-making
• Strong verbal and written communication skills, with the ability to communicate technical information to technical and non-technical stakeholders
• Ability to work independently and collaboratively in a fast‑paced 24x7 operational environment
• Strong organizational skills, with the ability to manage multiple priorities and rapidly changing operational conditions

Preferred Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Telecommunications, Engineering, Computer Science, or a related discipline
• Experience supporting enterprise networks, transport systems, telecommunications infrastructure, cloud-connected environments, or operational technology communications systems
• Experience with monitoring, observability, event management, or IT service management platforms
• Understanding of operational technology communications environments and utility communications infrastructure
• Relevant certifications such as CompTIA Network+, ITIL Foundation, Cisco CCNA, or equivalent

Measures of Success

• Timely detection, acknowledgment, triage, and response to operational incidents
• Quality and effectiveness of incident diagnosis, troubleshooting, escalation, and restoration activities
• Accuracy, completeness, and timeliness of incident documentation
• Quality of communications provided to stakeholders during operational events and service disruptions
• Contributions to root cause analysis, trend analysis, knowledge management, and operational improvement initiatives
• Effective coordination with engineering teams, carriers, vendors, field personnel, and operational partners
• Adherence to company policies, procedures, standards, and operational controls

Demonstrates and actively incorporates the company’s core values