NOC Analyst I – 24x7 Network Support

NORTHWEST OPEN ACCESS NETWORK; Spokane Valley (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

NoaNet is seeking an Analyst I, NOC (Tier I) to provide on-shift surveillance, call management and first-response troubleshooting for the Core & Edge Network in Spokane, WA. You will help restore service quickly and minimize escalations to Tier II, working with the Network Operations Center team.

Ideal candidates have a basic telecommunications background, strong communication skills, and the ability to document events, monitor SLAs, and assist in 24x7 operations.

Qualifications

• Entry level technical position to provide on-shift surveillance and troubleshooting.
• Minimum of one year of increasing responsibility and experience in a telecommunications central office environment.
• High School diploma or equivalent; Associates’ degree in Telecommunications, Computer Science or related field; or an equivalent mix of education/experience.

Responsibilities

• Answer all incoming service-related calls and update customers on progress.
• Troubleshoot and resolve network issues to restore service.
• Escalate severe issues and coordinate with Product owner, Engineering, and Field resources.
• Monitor Core & Edge Network to maintain 24x7 availability.
• Document network events accurately and track SLAs.

Skills

Oral and written communications

Team collaboration

Network event tracking

Phone etiquette 24x7

Customer service

Education

High School diploma or equivalent

Associates’ degree in Telecommunications/CS or related field

Tools

Ticketing Systems

Job description

NoaNet is seeking an Analyst I, NOC (Tier I) to provide on-shift surveillance, call management and first-response troubleshooting for the Core & Edge Network in Spokane, WA. You will help restore service quickly and minimize escalations to Tier II, working with the Network Operations Center team.

Ideal candidates have a basic telecommunications background, strong communication skills, and the ability to document events, monitor SLAs, and assist in 24x7 operations.