NOC Analyst Tier I

上海展浪信息技术有限公司; Strongsville (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

上海展浪信息技术有限公司 is seeking a NOC Analyst Tier I to be the first responder in the 24/7 Global Command Center, responsible for continuous infrastructure monitoring, initial alert triage, and accurate incident documentation.

You will monitor dashboards and alerting systems, log incidents with severity, perform basic troubleshooting, escalate complex issues per SOPs, and communicate clearly with internal stakeholders while maintaining shift logs and contributing to runbooks and knowledge base articles.

Qualifications

• 1+ year of professional experience in a NOC, help desk, or operations support.
• Eligibility for U.S. Government Public Trust clearance.
• High School Diploma or GED is required.

Responsibilities

• Monitor dashboards, performance tools, and alerts for service impacts.
• Log alerts into ticketing system, classify severity and urgency.
• Conduct basic diagnostics (pings, traceroutes, service checks).
• Escalate complex incidents to Level 2 or engineering teams per SOPs.
• Provide clear status updates to internal stakeholders.
• Maintain shift logs and contribute to runbooks and knowledge base.

Skills

Networking Fundamentals

Tool Proficiency

Operating Systems

Communication

Attention to Detail

Education

High School Diploma or GED

Tools

Monitoring Tools

Ticketing Systems

Job description

The NOC Analyst Tier I is the first responder within the 24/7 Global Command Center, responsible for continuous infrastructure monitoring, initial alert triage, and accurate incident documentation. This role is crucial for rapidly identifying network, server, and application issues and ensuring adherence to standardized operating procedures (SOPs) for timely escalation.

Core Responsibilities :

• Monitoring & Triage: Proactively monitor NOC dashboards, network performance tools, and alerting systems for potential and active service impacts.
• Incident Creation: Accurately log all alerts into the ticketing system, classifying incidents by severity, affected component, and urgency.
• Initial Troubleshooting: Perform basic diagnostic steps as defined in runbooks, including pings, traceroutes, basic device status checks, and confirming service availability.
• Escalation: Timely and precise escalation of complex or unresolved incidents to NOC Analyst 2 or specialized engineering teams, following established paths.
• Communication: Send clear, concise status updates and notifications regarding low-impact events to internal stakeholders.
• Documentation: Maintain up-to-date shift logs and contribute feedback to improve existing runbooks and knowledge base articles.

Essential Skills and Knowledge :

• Networking Fundamentals: Basic understanding of networking concepts (TCP/IP, OSI model, DNS, DHCP).
• Tool Proficiency: Experience with common monitoring tools and ticketing systems.
• Operating Systems: Familiarity with basic command-line navigation and service checking in Windows and/or Linux environments.
• Communication: Excellent verbal and written communication skills with an emphasis on clarity and professionalism under pressure.
• Attention to Detail: Meticulous approach to documentation and following sequential procedures.

Required Qualifications :

• Security Clearance: Must be eligible for and able to successfully obtain and maintain a U.S. Government Public Trust clearance.
• Experience: Minimum of 1 year of professional experience in a NOC, Technical Help Desk, or operational support center environment.
• Education: High School Diploma or GED required.
• Certifications (Desired): CompTIA A+ or CompTIA Network+ is highly valued.