NOC Analyst

SmartRecruiters, Inc.; Houston (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a NOC Analyst in Houston, TX to support mission critical network operations and lead SME efforts across the team. The role emphasizes incident resolution, complex changes, and proactive service monitoring in a large-scale environment.

The candidate should have 5+ years of IT operations experience, with strong familiarity with asset health monitoring tools and radio/microwave mesh technologies. This is a full-time on-site position in Houston.

Qualifications

• Bachelor’s degree in Information Technology, Business or related discipline.
• ITIL Certification preferred but not essential.
• Certification in Asset Health Monitoring platforms (Solarwinds, Splunk, AppDynamics, or related) preferred but not essential.

Responsibilities

• Provides SME to support teams to resolve priority issues and complex requests.
• Supports projects by guiding technicians across the sub function as SME.
• Provides back up coverage to the Supervisor during times of absence.

Skills

Asset Health Monitoring

Radio Mesh Network Mgmt

Education

Bachelor's degree in IT or related

ITIL Certification

Asset Health Monitoring certification

Tools

Solarwinds

Splunk

AppDynamics

Job description

Job Description

Role: NOC Analyst

Location: Houston, TX

Job Description:

Must Have Skills (Top 3 technical skills only)*

• Certification in Asset Health Monitoring platforms (Solarwinds, Splunk>, AppDynamics, or related) preferred
• Configuration and Operational Management Experience with PtP / PtMP Radio / 2.4 / 5GHz Mesh Radio Systems (Tropos/Redline/Cambium/Cisco)

Top 3 responsibilities you would expect the subcon to shoulder and execute*:

• Provides Subject Matter Expertise (SME) to support teams to resolve priority issues, implement complex changes or to complete complex requests
• Provides Subject Matter Expertise (SME) to support projects. Guides and coaches Technology Technicians across the sub function
• Provides back up coverage to the Supervisor during times of absence

Nice to have skills (Top 2 only)

• Previous experience in operational support of mission critical services in large scale environments,
• Provide 24x7 (as required) technical support and response to all support queries internal and external, responsible for managing incidents to resolution

Desired years of experience* :

• At least 5 years relevant post-qualification experience (i.e. preferably in petroleum / mining industry with IT Operational experience)
• Previous experience in operational support of mission critical services in large scale environments,
• Infrastructure/network management experience in IT and / or process control in a large and remote environment
• Configuration and Operational Management Experience with PtP / PtMP Radio / 2.4 / 5GHz Mesh Radio Systems (Tropos/Redline/Cambium/Cisco)
• Familiarity of ServiceNow (or familiarity with ITSM systems) and SAP
• Knowledge, use and configuration of Asset Health Monitoring Tools (AppDynamics, Solarwinds, SCOM, Splunk>)
• Proven record of accomplishment in delivery of support services.
• Problem solving and understanding of root cause analysis techniques
• Proven track record in delivery of support services

Education/ Certifications (Required) :

• Bachelor’s degree in Information Technology, Business or related discipline - OR related discipline or equivalent IT/OT experience
• ITIL Certification preferred but not essential
• Certification in Asset Health Monitoring platforms (Solarwinds, Splunk>, AppDynamics, or related) preferred but not essential

Qualifications

Graduates

Additional Information

All your information will be kept confidential according to EEO guidelines.