Automotive Service Advisor - No Weekends

msautomotive; St. Louis (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Industry-leading pay

Excellent benefits

Career growth opportunities

Job summary

Main Street Auto is seeking a highly organized Service Advisor to join our automotive service team. You will be the main point of contact for customers, scheduling and coordinating maintenance and repairs while delivering an exceptional experience.

Responsibilities include greeting customers, gathering vehicle history, preparing accurate cost estimates, creating repair orders, and following up to ensure satisfaction. 3-5 years of experience preferred; no weekends.

Qualifications

• High school diploma or equivalent; automotive education a plus.
• 3–5 years experience as a service advisor preferred.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced shop.
• Knowledge of automotive systems and repairs.

Responsibilities

• Greet customers and set a welcoming, professional tone.
• Act as main contact for customers and document concerns.
• Schedule and coordinate service appointments with technicians.
• Prepare cost estimates for parts and labor and obtain approval.
• Create and maintain repair orders and service records.
• Follow up to ensure customer satisfaction and address issues.

Skills

Excellent communication

Customer service

Organizational skills

Time management

Attention to detail

Interpersonal skills

Education

High school diploma

Automotive certification

Tools

DMS software

Job description

Why come work for Main Street Auto?

• Earn Industry-Leading Pay
• Enjoy Exceptional Benefits
• Unlock Endless Career Growth Opportunities

We are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers, managing their vehicle maintenance and repair needs while delivering a positive experience.

No Weekends

3-5 years previous service advisor experience preferred

Responsibilities:

• 1. Customer Interaction:
  • Greet customers and provide a warm, friendly, and professional atmosphere.
  • Act as the main point of contact for customers, understanding their concerns and requirements.
  • Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.
• 2. Service Coordination:
  • Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.
  • Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.
  • Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.
• 3. Cost Estimation and Approval:
  • Prepare accurate and detailed cost estimates for parts, labor, and additional services required.
  • Explain cost estimates to customers, providing clear and understandable explanations.
  • Obtain customer approval for repairs, ensuring transparency and consent throughout the process.
• 4. Repair Order Management:
  • Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.
  • Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.
  • Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.
• 5. Customer Satisfaction:
  • Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.
  • Handle customer complaints professionally and escalated as necessary to resolve them effectively.
  • Strive to exceed customer expectations, providing personalized and exceptional service.

Requirements:

• High school diploma or equivalent (additional automotive education or certification is a plus).
• Proven experience as a Service Advisor in the automotive industry or a related field.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
• Strong organizational and time management abilities to handle multiple tasks efficiently.
• Sound technical knowledge of automotive systems and repairs.
• Proficient computer skills and familiarity with automotive software and systems.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Customer-oriented mindset with a commitment to delivering exceptional service.

Further questions about the job? Email us at: [e-mail]