Nippon Rent-a-Car Customer Service Representative - Japanese-Speaking

Columbia Hospitality, Inc.; Honolulu (HI); On-site; USD 23,000 - 31,000; Full time

Job summary

Nippon Rent A Car in Honolulu, Hawaii, seeks a customer-service focused associate to handle Rent-A-Car reservations and walk-ins, and to explain policies to customers. The role includes processing rentals, addressing inquiries, and handling occasional revenue tracking tasks.

Ideal candidates have at least one year in customer service, can communicate in English and Japanese, and hold a Hawaii driver’s license. Normal hours apply, with some flexibility and travel between locations as needed.

Qualifications

• High school graduate.
• At least one year of customer service experience.
• Able to speak, write, and read English and Japanese.
• Working knowledge of basic computer systems, applications, email and standard office equipment.
• Valid Hawaii driver’s license with clean abstract.

Responsibilities

• Provide customer service for Rent-A-Car reservations and walk-ins.
• Inform customers of rental policy and answer questions about services.
• Handle customer inquiries such as vehicle availability and cost (about 30%).
• Process and complete rental, sale of rent-a-car and optional products (about 30%).
• Resolve and report concerns and issues, assist with emergencies (about 30%).
• Assist with basic revenue tracking and marketing data processing for daily reports (about 10%).

Skills

Customer service

Bilingual English/Japanese

Education

High school diploma

Tools

Basic computer skills

Job description

Nippon Rent A Car department (NRC) is responsible for the handling and processing rent-a-car reservations and agreements

while delivering excellent customer service.

Pay Range: $17.00 - $22.50 / hour

Primary Responsibilities: Provide customer service for Rent-A-Car reservations and walk-ins. Inform customers of the rental policy and answer any questions regarding the services.

• 30% Handle customer inquiries such as availability and cost of vehicles.
• 30% Process and complete rental, sale of rent-a-car and optional products.
• 30% Resolve and report any concerns and issues, as well as assist with emergency situations.
• 10% Basic Revenue tracking and marketing data processing for daily report.

Other Duties:

• Attend meetings, training classes, as needed.
• Perform any other multi-task duties within company as assigned by General Manager

Knowledge, Skills and Abilities:

• High school graduate;
• Possess at least one (1) year customer service experience.
• Able to speak, write, and read in English and Japanese.
• Possess working knowledge of basic computer systems, application programs, e-mail and standard office equipment.
• Possess valid Hawaii drivers license, with clean abstract

Working Conditions:

Working Hours

• Normal business hours: 7:00am - 6:30pm, Sunday - Saturday, including holidays;
• Up to 40 hours per week (full-time), up to 20 hours per week (part-time); must be able to work a flexible schedule; may be required to work split shifts at same/different locations.
• Travel between various locations by on foot/vehicle. Subject to varying weather conditions including but not limited to, air conditioned office, noise, dust, fumes and vehicle exhaust.

Physical and Mental Demands:

• Able to work cooperatively with others and deal constructively with conflict;
• Able to exercise self-control and handle stressful situations;
• Able to work with alertness, attention to detail, and handle multiple tasks.
• Able to process information quickly to assist staff in other areas.
• Constant - vision, hearing;
• Frequent - lifting less than 25 pounds, sitting, standing, eye-hand-foot coordination;
• Occasional - pushing, pulling/carrying less than 25 pounds, walking, stair climbing, bending, crawling, kneeling, stooping, climbing, forward and overhead reaching, side bending, twisting, grasping, handling, finger dexterity;
• Seldom - pulling 25 pounds to more than 50 pounds, lifting more than 50 pounds, running, crouching;
• Not applicable - carrying more than 50 pounds.

Communication Demands:

• Constant - requires talking and written communication to co-workers, customers and outside trades persons and vendors, talking on the telephone, responding to written or verbal requests of co-workers, training/giving verbal instructions, receiving verbal and written instructions, writing/composing written language, reading;
• Frequent - requires responding to written or verbal requests of vendors, visiting/working at different work sites.
• Seldom - requires receiving training/giving verbal instructions;
• Not applicable - supervising others.