Bilingual Japanese CSR – Car Rentals & Reservations

Columbia Hospitality, Inc.; Honolulu (HI); On-site; USD 23,000 - 31,000; Full time

Job summary

Nippon Rent A Car in Honolulu, Hawaii, seeks a customer-service focused associate to handle Rent-A-Car reservations and walk-ins, and to explain policies to customers. The role includes processing rentals, addressing inquiries, and handling occasional revenue tracking tasks.

Ideal candidates have at least one year in customer service, can communicate in English and Japanese, and hold a Hawaii driver’s license. Normal hours apply, with some flexibility and travel between locations as needed.

Qualifications

• High school graduate.
• At least one year of customer service experience.
• Able to speak, write, and read English and Japanese.
• Working knowledge of basic computer systems, applications, email and standard office equipment.
• Valid Hawaii driver’s license with clean abstract.

Responsibilities

• Provide customer service for Rent-A-Car reservations and walk-ins.
• Inform customers of rental policy and answer questions about services.
• Handle customer inquiries such as vehicle availability and cost (about 30%).
• Process and complete rental, sale of rent-a-car and optional products (about 30%).
• Resolve and report concerns and issues, assist with emergencies (about 30%).
• Assist with basic revenue tracking and marketing data processing for daily reports (about 10%).

Skills

Customer service

Bilingual English/Japanese

Education

High school diploma

Tools

Basic computer skills

Job description

Nippon Rent A Car in Honolulu, Hawaii, seeks a customer-service focused associate to handle Rent-A-Car reservations and walk-ins, and to explain policies to customers. The role includes processing rentals, addressing inquiries, and handling occasional revenue tracking tasks.

Ideal candidates have at least one year in customer service, can communicate in English and Japanese, and hold a Hawaii driver’s license. Normal hours apply, with some flexibility and travel between locations as needed.