EST Skilled Trades Experienced CSR

Pink Callers; United States; Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid training

Sick time

Holiday time

Birthday time

Referral bonus opportunities

Professional development opportunities

Job summary

Pink Callers is a remote call center supporting HVAC, plumbing, roofing, and electrical contractors. You will convert inbound calls into booked jobs, acting as the primary trusted voice for home service customers who need help now. Work inside ServiceTitan to manage conversations with accuracy, urgency, and professionalism.

We value proactive, transparent, and team-first professionals. You will be paid hourly, with a $500 signing bonus opportunity after the New Hire Intro period, plus access to

Qualifications

• At least 1 year of CSR experience in the trades industry.
• ServiceTitan expertise is required.
• Strong teamwork and clear communication are essential.
• Proactive, transparent, and able to solve problems under pressure.
• Willingness to work a full-time 40-hour remote role and meet high standards.

Responsibilities

• Turn inbound calls into booked jobs and enhance customer experiences.
• Manage conversations inside ServiceTitan with confidence and accuracy.
• Maintain urgency and protect customer trust on every interaction.
• Adapt quickly in a fast-paced, team-driven environment.

Skills

Customer service

Team communication

Proactive problem solving

Tools

ServiceTitan

Job description

You're not looking for another script-reading CSR job.

You want to use your trades experience, own the call, and actually help people get booked.

You want a remote role where your ServiceTitan skills matter and your work is respected.

If you're sharp, proactive, and calm under pressure, keep going.

Who We Are

Pink Callers is a ServiceTitan Certified Call Center supporting HVAC, plumbing, roofing, and electrical contractors. We handle incoming calls and customer interactions remotely so the pros in the field can stay focused on the work.

What You'll Be Doing

Your day is about turning inbound calls into booked jobs and better customer experiences. You'll be the steady voice on the line for home service customers who need help now, not later.

You'll work inside ServiceTitan, manage conversations with confidence, and keep things moving with accuracy and urgency. When a contractor trusts us with their calls, your work helps protect that trust on every interaction.

This role feels fast, focused, and team-driven. You'll solve problems, stay proactive, and know your work matters because the standard here is high: inbound close rates of 90% or better.

The Hiring Process

We have a rigorous process for hiring, but move FAST for the right person. You could be hired in as little as 10 days! We've had lots of interest, so the first few steps are automated to make sure you can get considered quickly.

Don't worry—if you take the time to apply, we will respond to 100% of the applicants.

The Process

You'll be texted a link for a 10 min questionnaire that will help match you to the job (or others that might suit you!)

We'll send you a link to get scheduled for an in-person interview.

You can easily be in for an interview within a couple days from right now.

What You'll Earn

You'll earn $16-$20 per hour for a full 40-hour schedule. After your New Hire Introductory Period, you'll also have a $500 bonus opportunity. You'll be paid while you train, and you'll have access to professional development as you grow.

Why Work With Us

If you're tired of messy communication, vague expectations, or teams that drop the ball, this will feel different. Pink Callers values being proactive, transparent, solution-focused, and team-first.

• Remote customer service work in the skilled trades space
• Paid training, sick time, holiday time, and birthday time
• Referral bonus opportunities
• Professional development opportunities
• A team of customer service professionals who know the work and respect the craft

Who We're Looking For

You'll thrive here if you're already proven in the trades, know ServiceTitan, and can handle real customer urgency without getting rattled. You don't just answer calls. You move people toward the right next step.

• You have at least 1 year of experience as a CSR in the trades industry
• You have ServiceTitan expertise
• You work well with a team and communicate clearly
• You're proactive, transparent, and strong at problem-solving
• You want a full-time 40-hour role and you're ready to be held to a high standard
• You should not apply if you need constant hand-holding or don't know the pace of home services