Nights Customer Experience Representative - ICS

jbhunt; Lowell (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Disability coverage

Paid time off

Job summary

J.B. Hunt Transport, Inc. in Lowell, MA is seeking a Nights Customer Experience Representative - IC to manage freight orders and deliver a superior customer experience. The role emphasizes building strong customer relationships and coordinating with operations to optimize logistics performance.

The position requires a High School Diploma or GED with 1–2 years in customer service or sales, or a Bachelor's degree, and offers full-time hours with comprehensive benefits.

Qualifications

• High School Diploma or GED with 1–2 years of customer service or sales experience, or a Bachelor's degree.
• Preferred qualifications emphasize communication, adaptability, composure under pressure, multitasking, professionalism, sales focus, and a customer-centric mindset.

Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet needs and goals.
• Monitor and support on-time delivery, damage-free services, and accurate billing.
• Proactively communicate with internal and external customers to check load status and resolve problems.
• Schedule pick-up and delivery appointments, optimizing transit time and meeting expectations.
• Enter customer orders into the order management system and provide information to operations.
• Obtain and document approval for accessorial charges and spot rates for assigned customers.
• Serve as a point of contact for customers regarding load updates and capacity availability.

Skills

Customer service

Sales experience

Communication

Multitasking

Professionalism

Customer-centric mindset

Education

Bachelor's in Business Administration/Management

Bachelor's in Transportation Logistics

GED (Required)

High School Diploma (Required)

Job description

Job Title:

Nights Customer Experience Representative - IC

Department:

Customer Service & Contact Center Operations

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Job Summary:

Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.

Job Description:

Key Responsibilities:

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
• Monitor and support on-time delivery, damage-free services, and accurate billing
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams
• Obtain and document approval for accessorial charges and spot rates for assigned customers
• Serve as a point of contact for customers regarding load updates and capacity availability

Qualifications:

Minimum Qualifications:

High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree

Preferred Qualifications:

• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to adjust to new or changing assignments and processes
• Ability to maintain composure under pressure
• Ability to manage multiple priorities
• Ability to maintain professionalism while dealing with difficult individuals
• Sales focused
• Ability to meet or exceed customer needs and expectations to provide excellent service
• Embody a customer-centric mindset

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time:

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education:

Bachelors: Business Administration/Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)

Work Experience:

Customer Service/Account Manager, Sales

Job Opening ID:

00629759 Nights Customer Experience Representative - IC (Evergreen) (Open)

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.